Hybrid Collections Specialist

NSB Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay and Schedule

• Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE)
• Hybrid schedule of work from home and in-office days
• Full-time, Monday to Friday schedule

About the Role

National Service Bureau (NSB) is looking for Hybrid Collections Specialists to join their growing team in Bothell, WA and Sarasota, FL. NSB is a family-owned, "People First" company focused on Insurance Subrogation and Accounts Receivable Management.

Responsibilities

• Communicate via phone with people from all backgrounds and personalities
• Make outbound calls (75+/day)
• Utilize software to note accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Communicate with team members to coordinate on accounts
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures

Requirements

• Training in-office
• Ability to work a Hybrid schedule of work from home and in-office days once you meet the collector target metrics
• Secure home office consisting of:
• Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
• Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
• Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
• Clear and professional backdrop
• Strong ability for empathy
• High level of professionalism
• Great communication skills
• Ability to stay motivated and positive
• Attention to detail
• Experience with time management
• Computer and typing skills
• Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

Qualifications

• Training in-office
• Ability to work a Hybrid schedule of work from home and in-office days once you meet the collector target metrics
• Secure home office consisting of:
• Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
• Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
• Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
• Clear and professional backdrop
• Strong ability for empathy
• High level of professionalism
• Great communication skills
• Ability to stay motivated and positive
• Attention to detail
• Experience with time management
• Computer and typing skills
• Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

Skills

• Strong ability for empathy
• High level of professionalism
• Great communication skills
• Ability to stay motivated and positive
• Attention to detail
• Experience with time management
• Computer and typing skills
• Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

Benefits

• Company provided EAP (Employee Assistance Program)
• No nights/weekends
• Positive environment
• Performance-based incentives
• Advancement opportunities

Company Culture & Environment

• Diverse and friendly team
• Emphasis on work/life balance
• No nights/weekends
• Positive environment
• Performance-based incentives
• Advancement opportunities

Compensation

$18.00 - $20.00 per hour

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