Hybrid Associate Customer Success Representative

About the role

Taranis is an AI-powered crop intelligence platform helping ag retailers and growers make better agronomic and input decisions through leaf-level insights and data-driven recommendations. We work with leading agricultural retailers and crop protection companies across millions of acres in the U.S. and globally. Our Global Headquarters is in Westfield, Indiana, (soon to be Carmel, IN) with our R&D and Innovation Center in Tel Aviv, Israel. To learn more, visit www.taranis.com. We are looking for a highly driven, customer-focused Associate Customer Success Representative who takes ownership, operates independently, and gets things done. You will own the day-to-day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers and Customer Experience Team to drive agronomist and grower adoption, ROI customer value, retention, renewals, and expansion. This is a role for someone who is proactive, accountable, and resourceful — someone who manages priorities independently, communicates risks early, comes with solutions, and consistently follows through on commitments. This position is located in Fargo, ND; Sioux Falls, SD; Minneapolis, MN; and immediate surrounding areas and requires periodic travel to assigned customers in surrounding area. Occasional travel to HQ in IN is required periodically (once a quarter) throughout the calendar year. Onboarding for the role will take place at HQ. The goal of this role is to drive high renewal and upsell rates through measurable ROI delivery and consistent customer engagement, increase grower enrollment and adoption of Taranis Intelligence programs, identify and execute in-season expansion and upsell opportunities, support Regional Account Managers and Customer Experience Team in growing and deepening customer relationships in the field, and ensure customers successfully operationalize Taranis within their workflows. At Taranis, we don’t just innovate — we invest in our people. Empowered by Respect: We value diverse perspectives and ensure every voice is heard. Driven by Accountability: Ownership and transparency are foundational to how we work. United in Collaboration: Cross-functional teamwork is how we win. Dedicated to Commitment: We support flexibility, balance, and long-term growth. Inspired by Innovation: We challenge the status quo to advance agriculture globally.

Responsibilities

• Partner closely with the Regional Account Manager and Customer Experience as the territory’s Customer Success Representative
• Serve as the day-to-day operational contact for assigned accounts
• Drive pre-season onboarding, alignment, and expectation setting
• Maintain proactive, high-touch customer engagement throughout the growing season to obtain ROI value stories
• Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
• Deliver ROI reviews and seasonal business summaries to support retention and renewals
• Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
• Deliver virtual and in-person trainings, platform walkthroughs, and webinars
• Proactively resolve customer issues with a solutions-oriented mindset
• Maintain accurate