Hybrid Access Manager

About the role

Inizio Engage partners with Zevra Therapeutics to support a therapy for a rare disease, through our expertise across Commercial, Patient Solutions, and Medical Affairs. The Hybrid Virtual Access and Reimbursement Manager (ARM) partners with healthcare providers and their staff to support patient access to MIPLYFFA®.

Responsibilities

• Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy and HUB channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.
• Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.
• Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography.
• Assigned geography may be adjusted based on zone and national volume.
• Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.
• Serve as reimbursement expert for patient support services team for assigned geography/plans.
• Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.
• Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to Field Access Managers and client leadership.
• Virtually manage assigned accounts and align with Field Access and Reimbursement team, sales teams as well as specialty pharmacy and HUB team on ongoing support needs.
• Document call details with attention to data integrity to ensure compliance with program policies and business rules.
• Navigate CRM platform in daily interactions and learn internal team processes (when available).
• Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.
• Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules.
• Comply, take, and attend all required training.
• Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.

Requirements

• Bachelor's Degree or equivalent work experience
• Proven success operating in a virtual environment
• 2+ years of relevant experience in – reimbursement and patient access, market access, specialty pharmacy, or physician/system account management.
• Experience engaging HCP staff in a support role to educate on access pathways and product requirements.
• Must be comfortable with up to 30% travel and overnights
• Experience navigating payer reimbursement process within therapeutic area
• Experience with specialty products acquired through specialty pharmacy networks.
• Patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy.
• High enthusiasm with a drive to success within a team – demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleagues.
• Highly organized with excellent attention to detail and the ability to multi-task in engaging both patients and providers.

Qualifications

• Must have a Bachelor's Degree or equivalent work experience.
• Must have 2+ years of relevant experience in – reimbursement and patient access, market access, specialty pharmacy, or physician/system account management.
• Must have experience engaging HCP staff in a support role to educate on access pathways and product requirements.
• Must be comfortable with up to 30% travel and overnights.
• Must have experience navigating payer reimbursement process within therapeutic area.
• Must have experience with specialty products acquired through specialty pharmacy networks.
• Must have a patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy.
• Must have a high enthusiasm with a drive to success within a team – demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleagues.
• Must be highly organized with excellent attention to detail and the ability to multi-task in engaging both patients and providers.

Skills

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Knowledge of healthcare reimbursement systems and processes
• Ability to manage multiple tasks and prioritize effectively
• Strong problem-solving and analytical skills
• Excellent organizational and time management skills

Benefits

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

Pay

The base pay range for this position is $91K – $169K per year.

Schedule

The schedule for this role is Hybrid Virtual.