Hy-Chi Assistant Department Manager

Job Description

Job Title: Assistant Hy-Chi Department Manager
Department: Hy-Chi
FLSA: Non-Exempt

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Food Service Director; Hy-Chi Department Manager
• Positions that Report to you: Hy-Chi Department Employees

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service
• Smiles and greets customers
• Affords customers their names and addresses them by name whenever possible
• Assists customers by escorting them to the products for which they're looking, securing products that are out of reach, loading or unloading heavy items, making notes of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Checks orders for the day and sets up a timeline and production schedule
• Reviews daily production list with department employees and assigns tasks for completion
• Ensures food display case product is rotated and replenished
• Checks the department for items and issues that need to be addressed (ie. coffee, fresh cases, cleanliness, kitchen/prep area repairs, and safety issues.) and assigns tasks to department employees
• Maintains the proper amount of staff in the department to handle customer needs
• Makes sure inventory is controlled through constant monitoring of products
• Safeguards the supply area is clean and orderly
• Rotates all perishable product with every delivery
• Handles catering contracts
• Follows all food safety guidelines and ensures department employees comply
• Handles and satisfies customer issues
• Suggests ad items for department
• Suggests in-store specials and does the intercom message
• Assists in monthly inventory: post invoices, helps with counts, calculates intra and inter store
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress code
• Adheres to company policies and individual store guidelines

Secondary Duties And Responsibilities

• Assumes management duties in absence of Department Manager
• Writes schedules for the department and is able to calculate clerk production amounts
• Puts items/products together for catering or instructs to complete and calculates portion needed
• Orders all products and supplies for the department
• Understands and can perform all aspects of department duties
• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions
• Ability to do arithmetic calculations involving fractions, decimals, and percentages
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Supervisory Responsibilities

• Instructs, assigns, reviews and plans work of others
• Maintains standards, coordinates activities, and allocates personnel

Education And Experience

• High school or equivalent experience with Sanitation (Food Safety) courses encouraged
• One year of similar or related experience

Physical Requirements

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects
• Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, finger dexterity, talking, hearing, and repetitive motions

Working Conditions

• Frequently exposed to a cool environment, dampness, noise from equipment, and vibrations from some equipment
• Equipment used to perform job: Cash register, Slicer, C.A.R.S. system, Fryers (breakfast grill), Ovens, Steamer, Computers (Microsoft, N.T.), Fax machine, Telephone, Copier, Calculator, Utensils, delivery van Hobart machine, stoves, grills, toasters, chicken roaster, can opener, griddle, chargrill, refrigerated food case, hot case, cold case, thermometers, knives, dishwasher, ice machine, coffee maker, scales, and pop machine

Financial Responsibility

None.

Contacts

• Daily contact with customers, suppliers/vendors, and the general public
• Occasional contact with federal or state regulatory agencies regarding inspections
• Access to confidential information including gross percentage/sales, and employee wages