HVAC Technician

Responsibilities

• Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
• Mentor and develop apprentices under his/her care to achieve desired performance metrics.
• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist.
• Understand when to issue a "Lock Out/Tag Out" tag and the required follow-up steps.
• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer.
• Present repair options to include cost using the options sheet.
• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.
• Facilitate ESP (inventory) order for all parts required for appointments and ensure preparedness for the day of service.
• Record all material used or consumed on the job for job costing and replenishing.
• Work with manager/dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep truck clean, stocked and accurately inventoried.
• Protect customer's home from damage while working and leave customer's home cleaner than when you arrived.
• Cook up with other departments to ensure appropriate job objectives are met effectively and completely.
• Inform a team lead/supervisor/manager if the customer does not have HVAC service before leaving the call.
• Communicate the benefits of Club Memberships.
• Report any safety issues to team lead, supervisor, and/or manager.
• Perform other duties as assigned.

Requirements

• EPA Certified required.
• A High School diploma or general education degree (GED} required. A minimum of five years' experience preferred but not required with manager's approval in maintenance, troubleshooting and correcting diverse HVAC service issues.
• A valid driver's license and approved to drive by Company's insurance carrier.
• Must be highly organized with good attention to detail and follow through.
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Team player working in a team environment.
• Excellent customer service skills with desire to exceed customer expectations.
• Must be able to use a computer tablet, smart phone and read a map or follow GPS.
• Physical Requirements: Works in indoor/outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow} at least 70% of the time. Climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces. Must be able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices}. Occasionally works from heights 15 feet or higher above ground. Carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow-coworker on most jobs. Have good visual acuity.
• Position Specific Standards: Willing to continue training for personal growth as well as participating in the training of new employees. Willing to work hours outside of normal work schedule, if needed.
• Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.
• Wire and trouble shoot zoning systems (zone boards, dampers, thermostats)
• Knowledge of proper mechanical codes and installation guidelines
• Perform system performance testing including static pressure, airflow (CFM), and capacity checks.
• Diagnose and repair warranty and service issues.
• Experience using Service Titan for job notes, photos and invoicing preferred
• Replace, repair and modify ductwork on new construction and retrofit jobs
• Participate in rotating on call schedule
• Maintain clean, professional workmanship and customer communication.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Top Pay
• Paid vacation
• Paid holidays