HVAC Technical Support Specialist

About the role

Can you follow a wiring diagram, use a multimeter, and stay curious until you find the fault? Your experience could be a great fit at Laars — even if you have never worked on a boiler. We can teach the heating equipment. You bring the electrical troubleshooting skills and the drive to help people. Maybe you are an HVAC or electrical apprentice, an automotive technician, or a maintenance technician looking for your next challenge. Here, you can learn from experienced teammates, work on a wide range of equipment, and build a career with a company where people choose to stay.

Responsibilities

• Help contractors and other customers work through equipment issues, beginning with the support tools and product knowledge you build on the job.
• Read wiring diagrams, understand sequences of operation, and use voltage and continuity readings to guide clear, safe troubleshooting steps.
• Learn how Laars boilers and water heaters work, from electrical controls and sensors to plumbing, gas, venting, and parts identification.
• Document what you find, ask for help when an issue needs deeper expertise, and share lessons that make the whole team stronger.

Requirements

• Hands-on experience diagnosing low-voltage and/or line-voltage electrical problems, with sound electrical safety habits.
• The ability to read wiring diagrams and use a multimeter to take and interpret measurements.
• Clear communication, patience with customers, a willingness to learn, and a high school diploma or equivalent.
• Relevant backgrounds include: electrical or HVAC apprenticeship, automotive electrical diagnostics, industrial maintenance, controls, and similar technical work.
• Prior boiler experience is welcome, but it is not required for this hiring path.