HVAC Technical Support

Why Work for CaptiveAire?

CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, now offering a complete solution of fans, heaters, ductwork, and HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC systems.

As an industry leader for over 40 years, we deliver innovative technologies, unmatched service, competitive pricing, and rapid lead times. Our mission is to provide the highest quality products and service to our users at the lowest possible price.

We have a strong commitment to employee development, including continuous education opportunities such as product-specific training and company-developed technical videos.

What our employees have to say:

• I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge.
• I love the people I work with and the environment, particularly in a world where remote work is common.
• CaptiveAire is all about connections—with customers, coworkers, end users, and everyone in between.
• The company has an owner and leadership team that truly cares for employees. At CaptiveAire, each employee is more than a number; they are a valued member of a growing and diverse team.
• The open-door policy means leadership is open to hearing your comments and concerns, ensuring your ideas are heard.
• I have never felt like anything less than an asset to this company and a valued member of the team.
• We stay on the cutting edge by constantly sourcing and utilizing the best equipment available. Any position can provide feedback that is listened to and incorporated into processes.
• Collaboration is key at CaptiveAire—there is no being “silo-ed” into one area.
• CaptiveAire is fast-moving and no-nonsense, operating with a decentralized structure. Quick action is taken when a good idea is presented.
• We focus on end users while the rest of the industry is short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.

Responsibilities

• Handle technical support calls from both internal and external service technicians, installers, customers, and sales staff.
• Handle parts order calls and emails, including part lookup, identification, and order processing.
• Provide post-sales technical support, including equipment troubleshooting and applications assistance via phone and email.
• Demonstrate excellent customer service and maintain a professional demeanor at all times.
• Log results of all calls into job service notes.
• Provide information such as submittal drawings, wiring diagrams, installation recommendations, or other details as needed.
• Follow up on customer inquiries to ensure job completion and customer satisfaction.
• Approve and process warranty orders as needed.
• Complete special projects and training as requested by management.

Requirements

• Minimum 5 years of HVAC or Electrical knowledge (Commercial/Industrial experience preferred).
• Must know how to thoroughly read electrical schematics.
• Strong customer service skills.
• Ability to work under pressure and multitask.
• Ability to professionally communicate both verbally and in writing.
• Must be proficient with computers.
• Good problem-solving skills.
• This is an in-office role, not remote.

Benefits

• Medical, dental, and vision insurance.
• Disability and life insurance based on election of medical insurance.
• 401k with employer match.
• Paid holidays.
• Paid time off (PTO) based on tenure.
• Flexible spending account (FSA).
• Tuition reimbursement.
• Tenure awards.
• Employee referral bonus program.
• Relocation assistance.

Pay

$65k–$80k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.