HVAC Sr Controls Service Technician

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a skilled technician to join its team. This role involves conducting preventive maintenance, repair, installation, and commissioning of systems, and providing high levels of customer satisfaction through direct, on-site interactions.

Responsibilities

• Conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems).
• Responsible for high levels of customer satisfaction through direct, on-site, customer interface.
• Mentors control technicians, service technicians, and mechanical technicians on building automation activities.
• Properly completes required project and service documentation.
• Provides solutions and outcomes at the time of service to customers.
• Consults with the customer through data gathered and site assessments.
• Provides field proposals for retrofits, upgrades, and enhancements to existing equipment.
• Aids sales by providing technical recommendations for sales leads.
• Manages assigned work to meet professional and efficient execution of time and customer satisfaction.
• Reports problems or changes to management immediately.
• Interfaces with branch manager, service manager, service project manager, or subcontractors on projects to coordinate activities as required.
• Provides sketches of field changes and discrepancies for engineering corrections and drawings.
• May assist with job layouts and bid proposals.
• Communicates with customers upon arrival and before leaving the work site.
• Ensures high levels of customer satisfaction.
• Meets regularly with customers to become familiar with operating problems.
• Keeps customer informed on the service provided, outstanding issues, and recommends system enhancements, upgrades, and replacements.
• Promotes the sale of add-on work.
• Adheres to all Johnson Controls and customer safety standards.
• Provides safety leadership and instruction to all control technicians in the branch.
• Trains the customer in control systems operations.
• Delivers manuals and documentation to the customer for training needs as required.
• Mentors for certification of Controls Technicians and Service Technicians on complex building automation systems.
• Coaches, supports, and trains the technical workforce on non-complex, non-critical equipment.
• Compiles job documentation, such as certificate of completion, customer training form, training certificates, and punch lists.
• Completes certifications as required by the company.
• Assists in the design and configuration of building control systems as defined by the contract documents.
• Creates flow diagrams, sequence of operations, and bill of material, network layouts, and electrical schematics as required.
• Aids in the development and testing of software programs necessary to operate the system per the project requirements' intent.
• Compiles and/or completes project as built and close-out documentation.
• Aids in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
• Selects, orders, and tracks the delivery of materials for assigned projects.
• Coordinates factory-mounting processes to meet factory and project schedule.
• Aids in the loading and commissioning of all system and network-level controllers as required.
• Aids in the validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
• May provide field change information to the project team for the creation of as-built drawings and software.
• Keeps management and JCI contractor or customer informed of job progress and issues.
• Aids in performing site-specific training for owner/operator on the total building control system.
• Participates in release meetings with project field team.
• Provides recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
• Provides quotes to support recommendations and solutions.

Requirements

• Minimum of four (4) years commercial controls troubleshooting experience in the HVAC industry.
• Vocational School program graduate or an associate's degree in a technical field, or two years’ experience in servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills to represent Johnson Controls on customer sites.
• Possesses the ability to explain technical information to technical and non-technical people.
• Demonstrate effective writing skills as well as understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.

Qualifications

• Minimum of four (4) years commercial controls troubleshooting experience in the HVAC industry.
• Vocational School program graduate or an associate's degree in a technical field, or two years’ experience in servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills to represent Johnson Controls on customer sites.
• Possesses the ability to explain technical information to technical and non-technical people.
• Demonstrate effective writing skills as well as understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.

Skills

• Technical proficiency in company's product lines.
• Ability to diagnose and repair complex control systems malfunctions.
• Ability to test and write modifications in multiple languages of systems software.
• Ability to consult with the customer through data gathered and site assessments.
• Ability to provide field proposals for retrofits, upgrades, and enhancements to existing equipment.
• Ability to assist with job layouts and bid proposals.
• Ability to communicate with customers upon arrival and before leaving the work site.
• Ability to keep customer informed on the service provided, outstanding issues, and recommend system enhancements, upgrades, and replacements.
• Ability to promote the sale of add-on work.
• Ability to adhere to all Johnson Controls and customer safety standards.
• Ability to provide safety leadership and instruction to all control technicians in the branch.
• Ability to train the customer in control systems operations.
• Ability to compile job documentation, such as certificate of completion, customer training form, training certificates, and punch lists.
• Ability to complete certifications as required by the company.
• Ability to assist in the design and configuration of building control systems as defined by the contract documents.
• Ability to create flow diagrams, sequence of operations, and bill of material, network layouts, and electrical schematics as required.
• Ability to aid in the development and testing of software programs necessary to operate the system per the project requirements' intent.
• Ability to compile and/or complete project as built and close-out documentation.
• Ability to assist in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
• Ability to select, order, and track the delivery of materials for assigned projects.
• Ability to coordinate factory-mounting processes to meet factory and project schedule.
• Ability to assist in the loading and commissioning of all system and network-level controllers as required.
• Ability to aid in the validation of complete system functionality and troubleshoot problems with subcontractors and other trades to ensure proper operation.
• Ability to provide field change information to the project team for the creation of as-built drawings and software.
• Ability to keep management and JCI contractor or customer informed of job progress and issues.
• Ability to perform site-specific training for owner/operator on the total building control system.
• Ability to participate in release meetings with project field team.
• Ability to provide recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
• Ability to provide quotes to support recommendations and solutions.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time - 10 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out!: https://youtu.be/pdZMNrDJviY

Pay

Hiring hourly range: $24.33 - 33.41 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Schedule

Hourly