HVAC Service Technician - Residential

Job Summary

The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential HVAC systems. This role requires technical expertise, problem-solving skills, and attention to detail to ensure that systems operate efficiently and effectively. The technician will interact with homeowners and business owners to explain issues and solutions, ensuring customer satisfaction. Minimum of 3 years of experience.

Key Responsibilities

• Diagnose and repair residential and light commercial HVAC systems, including electrical, refrigerant, combustion, and airflow issues, in line with manufacturer specifications and company standards.
• Perform routine and preventative maintenance (cleanings, inspections, filter changes, tune-ups) to improve system reliability, efficiency, and safety.
• Use testing equipment (manifolds, combustion analyzers, multimeters, leak detectors, airflow measurement tools) to perform acceptance tests and verify proper system operation after work is completed.
• Accurately document service findings, work performed, parts used, and recommendations in the company's service software.
• Communicate clearly to customers to explain issues found, present repair and replacement options, and answer questions in a professional, courteous manner.
• Educate customers on proper system operation, basic maintenance, and potential improvements (e.g., higher efficiency equipment, indoor air quality products, smart thermostats).
• Maintain a clean, organized job site and keep service vehicles properly stocked, inventoried, and presentable.
• Participate in an on-call rotation to respond to after-hours emergency service requests.
• Follow company safety procedures and all applicable codes and standards; comply with OSHA and other safety requirements while working in homes and on ladders, roofs, and confined spaces.
• Engage in ongoing training and continuing education to stay current with technology, codes, and company processes.

Qualifications

• High school diploma or GED; technical school training in HVAC preferred; college degree a plus.
• EPA 608 (Type II) certification.
• Minimum of 3 years of experience in residential HVAC repair and installation.
• Strong knowledge of HVAC systems, tools, and equipment.
• Excellent problem-solving and diagnostic skills.
• Ability to communicate effectively with customers and team members.
• Valid driver's license and good driving record; ability to meet driving requirements for company vehicle.
• Ability to work independently and manage time effectively.

Physical Demands and Cognitive Requirements

• Physically capable of performing tasks requiring lifting 50+ pounds, standing, and bending.
• Physically capable of working on 30 foot ladders.

Benefits

• Health, dental, and vision insurance.
• Employer provided life/AD&D insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Growth-oriented work culture.