HVAC Service Technician III

Location: 5301 Holland Dr, Beltsville, MD 20705

About the Role

Works under general supervision to perform residential and/or light commercial service and maintenance calls. Requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments.

Responsibilities

• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
• Inspects equipment and performs diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call; completes all forms and paperwork in a neat, timely, complete, and accurate manner
• Collects payment from customer
• Communicates with dispatch to ensure dispatcher has an accurate status report of activities and availability
• Promotes products and services to the customer; calls Sales and Service Coordinator with specifics on replacement product sales leads
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process; ensures company vehicle is properly stocked, returns defective warranty parts, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Requirements

• High school diploma or GED with additional training and 4+ years’ experience in HVAC with technical training certification
• Must possess all valid licensing or certification as required by federal, state, provincial, or local laws for the geographical work area
• EPA and safety certifications required
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed

Skills

• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment
• Proficient at properly starting up and balancing airflow and aligning belts and pulleys on all systems with little to no supervision
• Proficient at installing basic duct fittings
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Ability to stand, walk, climb ladders, and maneuver in attics, basements, and crawl spaces to access HVAC units
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions (hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas)
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds

Benefits

• Top pay for top performers, including incentive and bonus opportunities
• Generous PTO: 24 paid days off within the first year (vacation, personal holidays, and national holidays); 29 paid days off after the second year
• Ample advancement and career-growth opportunities across the U.S.
• Company-sponsored medical, dental, and vision insurance programs
• Company-provided smartphone, tablet, uniform plan, and tool replacement program
• Internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee life insurance with options for family coverage
• Short-term and long-term disability insurance options
• Supplemental benefit programs: legal advice, pet insurance, and health advocacy programs

Pay

Annual compensation range: $66,700.00 - $85,000.00 with incentive opportunities.