HVAC Service Manager

About the role

This is your chance to step into a leadership position with a company that's been Central Massachusetts' trusted name in home comfort for over 40 years. We're family owned and operated, we've grown into a full-service heating and cooling provider, and we're not slowing down. You'll lead a hands-on team, of Service Technicians and the surrounding support team. Coaching technicians, running team meetings, and handling customer escalations as the technical backbone they can count on. This isn't a desk job. You'll be in the field on ride-alongs, on the phone with customers, and in the trenches with your crew during peak season, with real authority to make decisions that matter.

Responsibilities

• Lead and develop a team of 15+ technicians plus dispatch and admin staff
• Coach, mentor, and deliver performance reviews
• Run monthly Lead Tech and Service Team meetings
• Handle customer escalations with urgency and professionalism
• Partner with dispatch to keep scheduling sharp and efficient
• Maintain safety standards and PPE compliance
• Jump into service calls during peak demand
• Be the go-to technical resource for your team, 24/7

Requirements

• 7+ years of HVAC technical experience
• 3+ years in a management role
• MA/CT/RI Oil Burner, Pipefitter, or Plumbing License (or equivalent)
• Valid driver's license with a clean driving record
• Strong leadership and communication skills
• A customer-first mindset that thrives under pressure

Qualifications

• Must be available to work on-site

Skills

• Strong leadership and communication skills
• Customer-first mindset
• Ability to handle pressure

Benefits

• $85,000 to $90,000 base pay
• Medical, Dental, Vision, Life, and Short/Long term Disability insurance
• 401(k) with annual company profit share
• Company vehicle and company cell phone
• PTO including vacation, sick, and floater days
• Annual boot allowance

Pay

$85,000 to $90,000 base pay

Schedule

Full-Time