HVAC Service Manager

Lead a high-performing HVAC service team, ensuring operational excellence, customer satisfaction, and team development in our West Seattle office.

Responsibilities

• Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
• Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
• Oversee the recruitment, onboarding, and continuous professional development of team members.
• Coordinate and manage daily service schedules, optimizing technician productivity.
• Ensure timely completion of service calls and maintain high-quality standards.
• Monitor and enforce safety protocols to promote a secure working environment.
• Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
• Maintain strong relationships with clients by addressing feedback and enhancing service offerings.
• Develop and manage the service department’s budget, focusing on cost control and profitability.
• Track expenses and revenue to ensure the department meets financial goals.
• Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
• Implement advanced HVAC technologies and best practices to stay ahead in the industry.
• Ensure adherence to industry standards and regulatory requirements.
• Maintain accurate service records and reports for internal and external use.

Requirements

• High school diploma or GED; technical training in HVAC is preferred.
• Minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.
• 06B or 06A Restricted License, EL01 or EL02 Administrative Licenses.
• Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• Professional development and training opportunities.

Work Environment

• Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces.
• Regularly works in confined spaces and moves materials up to 50 pounds.
• Operates hand and power tools and vehicles.
• Must be able to see, hear, and exchange accurate information with customers and team members.
• Regular exposure to outdoor weather, noise, and dust.
• Reasonable accommodations may be made to perform essential functions.

Pay

$100,000 USD - $120,000 USD

About Bee's Plumbing And Heating

At Bee’s Plumbing and Heating, we are your gateway to a rewarding career in the home services industry! We are proud to be a leading provider of plumbing services, sewer solutions, and home heating improvements. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.