HVAC/R Technical Service Advisor

Company Overview

G.E. Mechanical, LLC is a full‑service mechanical contractor founded in 1984. Over the last 40+ years it has grown into one of the leading mechanical service providers in the region, offering HVAC, refrigeration, plumbing, drain cleaning, environmental and vacuum truck services, emergency underground repairs, septic pumping and lift stations. With locations in Vineland and Cranbury, it provides 24/7 mechanical services to New Jersey, Eastern Pennsylvania, and Northern Delaware for building owners, contractors, industrial facilities, commercial enterprises, municipal and government entities, and property managers. Services include emergency response, design‑and‑build, construction management, and preventative/reactive/predictive maintenance programs.

Position Overview

The Technical Service Advisor ensures that services meet G.E. Mechanical’s quality standards by reviewing work completed by technicians, providing technical guidance, and confirming ticket completeness. This role bridges field work and final customer invoicing to ensure quality and accuracy.

Responsibilities

• Review all service tickets (time, materials, pictures, equipment) to verify work matches descriptions and meets industry/company standards.
• Correspond with technicians to clarify technical information.
• Report quality issues to management and work through resolutions as directed.
• Prepare quotes based on technician recommendations, unit age/condition, industry standards, and customers’ long‑term goals.
• Identify pull‑through work from service calls and preventative‑maintenance visits.
• Perform quality and cost control of quoted projects throughout scope of work.
• Develop relationships with customers to encourage trust and loyalty.
• Communicate quoted work to customers, providing knowledgeable information for informed decisions.
• Follow up with customers on quoted work and coordinate with the service team if approved.
• Stay current with changing industry standards.
• Facilitate calls, manage workflow, and contribute to a positive customer journey.
• Maintain an organized workspace and properly file documents, updates, and product information.
• Work with management to meet company goals and deliverables.

Minimum Qualifications

• High School diploma or GED.
• Five (5) years’ experience in mechanical service, mechanical field estimating, or a related field, OR
• Bachelor’s degree in Engineering, Construction Management, or related field plus two (2) years’ experience in project management and/or estimating, and at least two (2) years in a leadership role in mechanical service operations.

Preferred Qualifications

• HVACR mechanical technical expertise.
• Field estimating experience.
• Ability to multitask in a fast‑paced environment.
• Strong verbal and written communication skills.
• Attention to detail and organization.
• Proficiency in Microsoft Word, Excel, and Outlook.

Compensation

Salary range: $80,000 – $90,000.

Benefits

• Competitive salary.
• Company‑paid vacation and holidays.
• Health, vision, and dental insurance.
• 401(k) plan with company match.
• Company‑paid life insurance.
• Performance and company‑based bonuses.
• Education and training with monetary incentives for completed courses.