HVAC/R Technical Service Advisor

We need to output HTML fragment with sections: About the role? The posting includes overview, responsibilities, qualifications, benefits, salary range. We need headings:

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only sections that have real content. We need to preserve all substantive info, no boilerplate. Remove EEO etc. Also remove duplicated lines. Also remove application instructions (none). Also remove cookie/navigation/legal etc. We need to include sections: maybe "About the role" (overview), "Responsibilities", "Minimum Qualifications" (or "Requirements"), "Preferred Qualifications" (maybe "Skills"), "Benefits", "Pay". Schedule not present, so omit. We must not repeat job title as heading. The job title is "HVAC/R Technician Services Lead" maybe? Actually posting: "HVAC/R Technician Services Lead Position Overview". So we shouldn't put that as heading. We need to include

• for any list of duties/requirements/benefits. Use

  for prose. We must not include filler like "commensurate with experience" as heading content? Actually we can include that in Pay section? The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. So we can have Pay section with actual salary range: "$80k - $90k". Also we can include benefits details. We need to ensure we don't include "commensurate with experience" as a heading; but we can include it as text inside Pay section? The rule says never emit a heading followed by filler/placeholder text. It doesn't forbid having that phrase inside a section; but better to avoid if it's filler. However it's part of the benefits description: "Competitive Salary, commensurate with experience". Could be considered filler but it's actual statement. Might be okay. But we could just list the salary range and benefits. We need to preserve all substantive info: So include overview paragraph, responsibilities list, qualifications (minimum and preferred), benefits list, pay (salary range). Also maybe include company description? That's part of About the role? Could be included in About the role section. We need to remove duplicated lines: The posting repeats some lines? Not many. Let's extract content: Company intro: "G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest asset. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone and apply today." Then company description: "G.E. Mechanical, LLC. is a full-service mechanical contractor founded in 1984 by Gary E. Forosisky. Over the last 40+ years we have grown into one of the leading mechanical service providers in our region. Our specialties include HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, as well as Septic Pumping and Lift Stations. With locations in both Vineland and Cranbury, we are well positioned to provide 24/7 mechanical services to all of New Jersey, as well as Eastern Pennsylvania, and Northern Delaware. Our customers include a wide variety of building owners, contractors, industrial production facilities, commercial enterprises, municipal and government entities, and property managers. In addition to our Emergency Services, we also provide Design and Build Services, Construction Management, and Preventative/Reactive/Predictive Maintenance Programs." Then position overview: "HVAC/R Technician Services Lead Position OverviewThe Technical Service Advisor's responsibility is to ensure sure the services we are providing meet G.E. Mechanical quality standards. As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy." Then Responsibilities list (multiple bullet-like sentences). We'll convert each to

• . Responsibilities: - Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards - Correspond with technicians to clarify any technical information - Report quality issues or concerns to management, work through resolutions when applicable/directed - Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals - Extract pull-through work from service calls and preventative maintenance visits - Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards - Develop meaningful relationships with customers to encourage trust and loyalty - Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision - Follow up with customers on quoted work and coordinate with service team if approved - Stay current with changing industry standards - Work with team members to facilitate calls, manage workflow, and provide a positive customer journey - Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference - Work with management to meet company goals and deliverables Minimum Qualifications: - Education/Experience: High School diploma or GED - Five (5) years' experience in mechanical service, mechanical field estimating, or related field - OR Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operations Preferred Qualifications: - HVACR Mechanical Technical Expertise - Field estimating experience - Ability to multitask in a fast-paced environment - Verbal & written communication skills - Attention to detail and organization - Proficiency in Microsoft Word, Excel, & Outlook Benefits/Rewards: - Competitive Salary, commensurate with experience - Company paid vacation and holidays - Company health care, vision, & dental benefits - 401k plan with Company match - Company paid life insurance - Education and training provided with monetary incentives available for education courses completed - Eligible for performance and company-based bonuses Pay: Salary Range: $80k - $90k We need to avoid duplication: The benefits list includes "Competitive Salary, commensurate with experience" and then separate Pay section with salary range. Might be duplication but we keep both as they are substantive. Could combine but rule: preserve all substantive information; we can keep both but maybe better to have Pay section with salary range and Benefits section with other benefits (excluding salary). However the benefits list includes salary; we could keep it in Benefits but also have Pay. Might be okay. We must not create sections with filler. Benefits section has real content. Schedule not present, omit. Now produce HTML:

  About the role

  ... overview paragraphs combined?

  We need to include company description and overview maybe in About the role. Let's craft About the role paragraph: combine the intro and company description and position overview. We'll put as

  maybe multiple paragraphs? Could be multiple

  but rule: use

  for prose. Could have multiple

  elements. We'll output:

  About the role

  G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest asset. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone and apply today.

  G.E. Mechanical, LLC. is a full-service mechanical contractor founded in 1984 by Gary E. Forosisky. Over the last 40+ years we have grown into one of the leading mechanical service providers in our region. Our specialties include HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, as well as Septic Pumping and Lift Stations. With locations in both Vineland and Cranbury, we are well positioned to provide 24/7 mechanical services to all of New Jersey, as well as Eastern Pennsylvania, and Northern Delaware. Our customers include a wide variety of building owners, contractors, industrial production facilities, commercial enterprises, municipal and government entities, and property managers. In addition to our Emergency Services, we also provide Design and Build Services, Construction Management, and Preventative/Reactive/Predictive Maintenance Programs.

  The Technical Service Advisor's responsibility is to ensure the services we are providing meet G.E. Mechanical quality standards. As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.

  Then Responsibilities:

  Responsibilities

  • Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
  • Correspond with technicians to clarify any technical information
  • Report quality issues or concerns to management, work through resolutions when applicable/directed
  • Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals
  • Extract pull-through work from service calls and preventative maintenance visits
  • Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
  • Develop meaningful relationships with customers to encourage trust and loyalty
  • Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
  • Follow up with customers on quoted work and coordinate with service team if approved
  • Stay current with changing industry standards
  • Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
  • Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
  • Work with management to meet company goals and deliverables
  Then Minimum Qualifications (maybe heading "Requirements" or "Minimum Qualifications". The instruction says use headings like Requirements, Qualifications, Skills. We can use "Requirements" for minimum qualifications and "Preferred Qualifications" for preferred. Or we could combine into "Qualifications". But better to follow instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "Requirements" for minimum qualifications, "Qualifications" for preferred? Actually they listed both Requirements and Qualifications as possible headings. We could use "Requirements" for minimum qualifications and "Preferred Qualifications" maybe under Skills? But they also have Skills heading. Could treat preferred qualifications as Skills. Let's map: - Requirements: Minimum Qualifications - Skills: Preferred Qualifications (technical skills) - Benefits: Benefits - Pay: Pay We'll also maybe have "Qualifications" heading for something else? Not needed. Thus:

  Requirements

  • High School diploma or GED
  • Five (5) years' experience in mechanical service, mechanical field estimating, or related field