HVAC/R Service Manager

About the role

We’re looking for a Service Manager who knows how to run a high-performing service operation. This role is responsible for leading technicians, managing service workflows, maintaining strong customer relationships, and ensuring the team consistently delivers high-quality work.

Responsibilities

• Oversee daily service operations and technician scheduling to ensure efficient job execution
• Dispatch technicians based on priority, skillset, and workload
• Monitor technician performance through service KPIs and operational metrics
• Review completed jobs daily to ensure accurate documentation, time entries, and service reporting
• Ensure preventive maintenance work is completed on schedule

Requirements

• Lead, support, and develop a team of service technicians
• Assign work based on technician experience, skills, and job requirements
• Provide coaching, technical guidance, and ongoing training
• Conduct performance reviews and address performance issues when needed
• Aid with hiring, onboarding, and workforce planning

Customer Service & Client Relationships

• Address customer inquiries or service concerns within 24 hours
• Maintain strong relationships through proactive communication and site visits
• Ensure customers are informed about service schedules, delays, and recommended maintenance solutions

Operational Oversight

• Maintain accurate service records within the CMMS system
• Oversee service inventory, tools, and equipment availability
• Monitor operational costs including fuel usage and material consumption
• Conduct routine operational reviews and audits to improve efficiency

Technical Support

• Provide troubleshooting support to technicians in the field
• Assist with diagnosing complex service issues
• Stay current with HVAC technology and industry best practices
• Facilitate technical training and skill development for the team

Qualifications & Experience

• A high school diploma or GED
• HVAC technical training or certification preferred
• OSHA 30 certification (or ability to obtain)
• EPA Section 608 Certification required
• Minimum 5+ years of HVAC service experience
• Previous service leadership or supervisory experience preferred
• A strong understanding of HVAC systems, diagnostics, and repair
• Experience using service management or CMMS software
• A valid driver’s license with a clean driving record