HVAC/R Service Manager

ConServ Building Services was founded in 1991 as the service division of BCH Mechanical. We began dispatching HVAC techs in the Tampa Bay, FL area and have since grown our reputation for customer service and technical expertise across GA, SC, NC, VA, TN, and AL. We are the number one choice for regional clients with multiple accounts, convenience stores, and those who prefer remote monitoring and control.

About the role

• Work closely with General Manager on day-to-day operations
• Ensure that our technicians project a professional, positive public image that portrays the company in the brightest possible light
• Handle field logistics ranging from setting up jobs, planning, and project coordination
• Provide tech support as required to field service personnel
• Monitor and task HVAC technicians according to training and abilities
• Communicate procedures and protocols to field service personnel
• Ensure technicians have what they need to reach maximum efficiency
• Ensure quality work is done – every customer, every time
• Communicate effectively with customers
• Work alongside Dispatch to ensure we have the right tech on the right job
• Coordinate with Dispatch to ensure the fleet vehicles are properly maintained
• Conduct weekly safety meetings with field service personnel
• Be the primary facilitator for all training of technicians
• Coach, train, and counsel technicians as required
• Collaborate with Estimating Team to ensure quotes are accurate and timely
• Recruit, interview, and hire new technicians
• Supervise, coach, and develop service staff; handle hiring, training, and evaluations
• Delegate tasks, manage schedules, and ensure adequate coverage for shifts
• Resolve escalated customer issues and complaints to maintain satisfaction
• Cultivate lasting customer relationships and ensure service standards are met

Requirements

• 5+ years of Supervisory experience in the Commercial HVAC and Refrigeration Industry
• EPA Certification
• Communication and Customer Service skills
• High School Diploma or equivalent
• Valid driver’s license

Benefits

• Competitive salary
• Weekly direct deposit (every Friday)
• Performance Bonus, Safety & Profit-Sharing Bonuses
• Paid holidays and generous Paid Time Off
• Excellent Medical, Dental, and Vision plans (benefits effective the 1st of the month following your date of hire)
• HSA and FSA Spending Accounts with generous company contribution to HSA
• 401(k) match - 50% up to 5%
• Company Paid Life and AD&D
• Short and Long-Term Disability and other Supplemental Insurance offerings
• Employee Discounts through the Tickets at Work Program

Career Growth & Training

• Weekly Lunch & Learns (tech support keeps you informed)
• Weekly Safety & More Meetings (stay sharp, stay safe)
• Quarterly Trust Summits with leadership
• Clear path to Lead Tech, Supervisor, or Management