HVAC Parts Specialist

About the role

This role is a key customer-facing role responsible for supporting contractors and internal teams by providing product recommendations, preparing quotes, processing orders, and ensuring a smooth experience from inquiry through fulfillment. This role blends customer service, technical product knowledge, and sales support.

Key Responsibilities

• Serve as a primary point of contact for customers via phone, email, and walk-ins
• Prepare and follow up on quotes, bids, and order confirmations
• Process sales orders accurately and efficiently in the ERP system
• Support outside sales reps with pricing, product availability, and documentation
• Aid customers with equipment selection, parts identification, and basic technical questions
• Cook up with warehouse and logistics teams to ensure timely deliveries
• Proactively identify opportunities to upsell and cross-sell products and solutions
• Maintain accurate customer, pricing, and order records
• Build strong, long-term relationships with contractors and internal partners

Qualifications

• 1–3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)
• HVAC product knowledge or strong willingness to learn (equipment, parts, and systems)
• Strong communication and customer-service skills
• Comfortable working in a fast-paced, transaction-heavy environment
• Proficient with ERP/CRM systems and Microsoft Office
• Highly organized, detail-oriented, and dependable

Preferred

• HVAC distribution or contractor experience
• Familiarity with quoting, submittals, or light technical support
• Experience supporting outside sales teams

What We Offer

• Competitive base pay + potential incentives
• Full benefits package (medical, dental, vision, 401(k), PTO, paid holidays)
• Growth opportunities across Ambient Enterprises brands
• Supportive, team-oriented environment within a growing HVAC organization

Compensation

$32-36/hr DOE

Benefits

• Excellent health benefits
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Flexible scheduling