HVAC Parts and Service Support Specialist

About the role

Crystal Heating and Cooling is hiring an HVAC Parts and Service Support Specialist to help coordinate the parts, information, and communication our service team needs to take care of customers. This position is a great fit for someone who enjoys staying organized, solving problems, and working with several people throughout the day. You'll communicate with technicians in the field, work with vendors to locate and order parts, assist with customer estimates, and make sure important details don't fall through the cracks. We're looking for someone who can prioritize effectively and stay accurate even when several requests come in at once.

Responsibilities

• Receiving parts requests from field technicians
• Researching parts pricing and availability
• Working directly with vendors and suppliers
• Placing and tracking service department parts orders
• Keeping technicians updated on order status and availability
• Creating customer estimates for recommended HVAC work
• Providing professional updates and assistance to customers
• Coordinating returns for unused or incorrect parts
• Processing warranty-related parts when necessary
• Maintaining accurate parts and inventory information
• Helping resolve parts issues that could delay service work

Requirements

• Previous experience ordering and coordinating parts
• 2 or more years of related experience preferred
• HVAC industry knowledge preferred
• Experience working with inventory or parts management software
• Strong attention to detail
• Ability to organize and prioritize multiple requests
• Clear and professional communication skills
• Confidence working with technicians, suppliers, and customers
• A dependable, team-oriented approach

Benefits

• Additional earnings: Commission opportunities are available.
• Employee ownership: Participate in our Employee Stock Ownership Plan and share in the long-term success of the company.
• Employee benefits: Employer-paid medical, dental, and vision insurance for employees with options available for family coverage.
• Time away: Paid time off and paid holidays.
• Professional development: Industry-related training to continue building your knowledge and skills.

Pay

$21-$29 per hour, depending on experience.

Schedule

Monday through Friday.