HVAC Mechanical Technician Level 2

Job Summary

The Technician, Level 2, HVAC Mechanic is responsible for delivering and installing HVAC telecommunication equipment. The position involves loading, delivering, and installing equipment to various commercial customer sites for emergencies or scheduled events. The role requires reliable attendance and punctuality, and the position reports to the Regional Service Manager, Critical Power Operations.

Key Job Responsibilities

• Reliable attendance and punctuality.
• Deliver and install telecommunications HVAC equipment.
• Ensure all work is performed according to safety regulations and building codes.
• Review mechanical and technical manuals and project specifications to understand project requirements.
• Troubleshoot mechanical problems and identify solutions.
• Maintain detailed project documentation including progress reports, work orders, and inspection reports.
• Coordinate problem resolution with Technical Support, Customer Service, Sales, and other personnel to expedite repairs.
• Track activity and progress by communicating job notes and updates with your team.
• Prepare necessary reports for project management and clients.
• Travel to other branches or sites, as required, to assist with product installation, removal, or repairs.
• Implement quality control measures to ensure project standards are met.
• Proactively identify and address potential quality issues.
• Conduct regular quality checks throughout the project.
• Other duties as assigned by supervisor.

Key Performance Measurements

• A score card reflecting performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercise high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness and ability to learn new skills and information.
• Other key performance indicators as assigned.

Qualifications

• A high school diploma or GED equivalent, required.
• 3+ years of Commercial HVAC mechanic experience, required.
• Experience operating heavy equipment and towing a trailer using a service truck, preferred.
• Certification from a technical school focused on Journeyman HVAC/Mechanical, preferred.
• A valid driver's license, passed a background check, and drug screen, required.
• May be required to pass additional requirements under the Department of Transportation (DOT).
• Possess general knowledge of safety regulations and compliance requirements.
• Strong desire to deepen expertise in HVAC diagnostics, service, and responsibilities, taking on more complex challenges with each year of employment.
• Working knowledge of HVAC machines and tools, including the designs, uses, repair, and maintenance.
• Use of test equipment e.g., Digital Variable Multi (DVM), and refrigeration test equipment.
• Strong organizational and multitasking abilities.
• Ability to organize their own work and work independently, with limited supervision.
• Proficiency in Microsoft Office and Microsoft TEAMS platforms.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships.
• Possess a keen eye for detail, and the ability to work in a fast-paced environment.
• Ability to work collaboratively with other departments.
• Willingness to work flexible hours, including weekends and holidays.
• Requires heavy travel, some evening, weekends and overnight travel.

Benefits

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in a customer facility location, including indoors and outdoors. The noise level in the work environment is moderate to heavy requiring hearing protection when visiting customer locations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in a customer facility location, including indoors and outdoors. The noise level in the work environment is moderate to heavy requiring hearing protection when visiting customer locations.

Equal Opportunity Employer

The Concentric Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), gender identity or expression, parental status, national origin, age, disability, genetic information (including family medical history), veteran or military service, or any other legally protected status.