HVAC Maintenance Technician I

Under general supervision, performs precision tune‑ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Location: 8033 Kimway Dr Ste B, Henrico, VA 23228

Key Responsibilities

• Works under general supervision to perform maintenance calls.
• Performs routine precision tune‑ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories in an accurate and timely manner.
• Inspects and performs limited diagnostics to identify potential problems and prevent premature or unexpected breakdowns.
• Completes routine maintenance and equipment cleaning as needed.
• Delivers and removes parts and equipment needed to complete service work.
• Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Records all required information on a hand‑held device during customer calls.
• Completes all forms and paperwork neatly, timely, completely, and accurately.
• Collects payment from customers when necessary.
• Communicates with dispatch to provide accurate status reports of activities and availability.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to customers.
• Notifies the Sales and Service Coordinator of replacement product sales leads generated from service visits.
• Ensures company property, vehicles, and tools are used, maintained, and properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters.
• Follows standard procedures and ensures the company vehicle is properly stocked.
• Performs similar or other duties as needed or assigned.

Desired Skills and Qualifications

• High school diploma or GED; additional training and 0–2+ years of HVAC experience; technical training certification preferred.
• All required licensing or certification for the work area, including EPA and safety certifications.
• Basic knowledge of the operational fundamentals of heating, air conditioning, ventilation equipment, and related accessories.
• Strong mechanical aptitude and ability to operate all necessary tools and equipment.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct system problems on air‑conditioning equipment.
• Effective communication skills for interacting with customers and resolving issues.
• Efficient time‑management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Availability to work flexible hours and on‑call shifts as needed.
• Experience performing basic maintenance on HVAC equipment and accessories is desirable.
• Physical ability to stand, walk, climb ladders, and maneuver in attics, basements, and crawl spaces.
• Capability to climb, balance, stoop, kneel, crouch, and crawl repeatedly.
• Ability to work in varied environmental conditions (hot, cold, indoor, outdoor, humid, slippery surfaces, heights, congested areas).
• Ability to safely climb ladders rated for a 300 lb load with a 30 lb tool belt.
• Normal vision (corrected or natural) with depth perception.
• Ability to lift up to 40 lb and carry items weighing up to 30 lb.

Benefits

• Top pay for top performers, including incentive and bonus opportunities (depending on the position).
• Generous paid time off.
• 24 paid days off during the first year (vacation, personal holidays, and national holidays).
• 29 paid days off after the second year of employment.
• Ample advancement and career‑growth opportunities across the U.S.
• Company‑sponsored medical, dental, and vision insurance programs.
• Company‑provided smartphone, tablet, uniform plan, and tool‑replacement program.
• Internal Training Academy to enhance skills.
• Best‑in‑class 401(k) retirement savings plan with attractive company matching contributions.
• Company‑paid employee life insurance with options for families.
• Short‑term and long‑term disability insurance options.
• Supplemental benefit programs such as legal advice, pet insurance, and health‑advocacy programs.