HVAC Journeyman

About the Role

The HVAC Journeyman installs, services, repairs, and replaces residential and commercial HVAC systems while delivering exceptional customer service. This position diagnoses system issues, recommends solutions, and completes work safely, efficiently, and in compliance with company standards and applicable codes. The HVAC Journeyman also mentors apprentices and supports the continued growth of the HVAC department.

Responsibilities

• Diagnose HVAC system issues and recommend repair or replacement options.
• Install, service, maintain, and repair heating, cooling, and ventilation systems.
• Perform preventative maintenance and system inspections.
• Explain findings, recommendations, and pricing to customers professionally.
• Complete work in compliance with manufacturer specifications, building codes, and company standards.
• Maintain accurate work orders, estimates, invoices, and service notes in ServiceTitan.
• Follow all company safety policies and EPA requirements.
• Maintain a clean, organized, and fully stocked company vehicle.
• Assist in training and mentoring apprentices and entry-level technicians.
• Collaborate with plumbing, electrical, and customer service teams to provide complete home service solutions.

Performance Expectations (KPIs)

• Consistently achieve performance goals related to first-time fix rate, revenue per service call, average ticket value, callback rate, customer satisfaction, maintenance agreement conversions, documentation accuracy, safety compliance, on-time arrival, and overall productivity and efficiency.

Physical & Work Environment

• Ability to frequently lift and carry up to 75 lbs.
• Work indoors and outdoors in varying weather conditions.
• Regularly climb ladders, work in attics and crawlspaces, kneel, bend, stand for extended periods.
• Safely work around electrical equipment, refrigerants, and moving mechanical parts in accordance with all company safety procedures.