HVAC Inside Sales Support Specialist

About the role

First Supply, a fifth-generation family-owned company, serves the Upper Midwest for over 125 years. Guided by the Employee Value Proposition, Where Tradition Meets Innovation, First Supply fosters a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Teams take pride in supporting customers and communities, creating meaningful work and rewarding careers.

Responsibilities

• Respond promptly and professionally to HVAC customer inquiries via phone, email, and digital platforms.
• Support the sales team by preparing quotes, processing orders, and managing customer accounts in the ERP/CRM system.
• Provide timely information regarding product availability, lead times, and alternatives for out-of-stock items.
• Resolve customer issues by researching problems, coordinating solutions, or escalating to appropriate teams as needed.
• Collaborate with sales and operations teams to ensure accurate and timely order fulfillment.
• Use ERP/CRM systems to track customer interactions, order history, and follow-up activities.
• Maintain up-to-date knowledge of products, services, and industry trends.
• Other duties/responsibilities as assigned.

Qualifications

• A High School Diploma or equivalent required.
• Previous experience or knowledge in HVAC required.
• Generalized product knowledge in specialized area preferred.
• Computer knowledge and skills with the ability to learn First Supply LLC’s business systems.
• Ability to assess customer needs and provide customer satisfaction.
• Ability to communicate information and ideas effectively with customers by telephone and in person.
• Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved.

Benefits

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.