HVAC Field Support Specialist - Phoenix

Responsibilities

• Schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues.
• Resolve customer problems where Liebert equipment is not meeting expectations.
• Maintain positive relationships with sales and customers by maintaining customer satisfaction with Liebert products.
• Coordinate, supervise and perform factory Start Up of key products.
• Participate on New Product Development (NPDP) teams.
• Provide serviceability feedback to engineering during the design process.
• Review and contribute to technical training material.
• Review and contribute to technical manuals.
• Provide feedback to the factory for potential product quality and reliability issues.
• Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved.
• Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available.

Qualifications

• High School Diploma or GED.
• 5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years’ experience as a technician with Liebert Precision Cooling Equipment.
• EPA refrigerant license certification.
• Completion of all available Product Training Classes, especially iCOM, and new products.
• Excellent customer service, communication and diplomacy skills.
• Highly Proficient with electrical / electronic test equipment.
• Proficient with technical schematics and diagrams.
• 'Craftsman' level brazing skills.
• Ability to perform any repair or modification to Liebert precision cooling equipment.
• Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag.
• Experience with CANBus communication.
• Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User – IT Operator.
• Familiarity with the new DA125 and the principals of pumped refrigerant economization.

Physical & Environmental Demands

• Stand, walk, use hands and fingers, handle or feel objects, tools or other components.
• Reach with hands and arms.
• Stoop, kneel, crouch, or crawl.
• Talk, hear and smell.
• Frequent driving (car, van, truck).
• Lift up to 50 pounds and occasionally up to 75 pounds.
• While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.

Work Conditions

• 75% Travel is required.
• Able to work unusual hours such as weekend and nights based on customer requirements.
• May have on-call responsibility.
• Driver’s license and passport are required.
• Must be at least 18 years old.

About Vertiv

• The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
• Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion.
• Our Strategic Priorities: High-Performance Culture | Customer Focus | Operational Excellence | Innovation | Financial Strength.
• Vertiv Behaviors: Own it | Act with urgency | Foster a customer-first mindset | Think big and execute | Lead by example | Drive continuous improvement | Learn and seek out development | Promote transparent & open communication.

Vertiv

• Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs.
• Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.
• Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.
• Visit Vertiv.com to learn more.

Note

• No calls or agencies please.
• Vertiv will only employ those who are legally authorized to work in the United States.
• This is not a position for which sponsorship will be provided.
• Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
• Equal Opportunity Employer.
• We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.