HVAC Counter Sales Associate

Hourly pay range: $17.50 – $26.50. Reports to Branch Manager.

Role Overview

The HVAC Counter Sales Associate increases sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers with the selection and acquisition of needed HVAC products. This role applies technical product knowledge to satisfy customer needs and build lasting relationships.

Responsibilities

• Pull, fill, pack, and set up orders for delivery or pickup; determine order status at any given time.
• Follow all special instructions pertaining to individual orders; retrieve orders from the warehouse quickly and accurately.
• Receive shipments, log into inventory, and maintain inventory accuracy through regular audits.
• Process returns accurately.
• Service counter and phone customers by taking and accurately entering orders, giving priority to regular accounts.
• Use electronic and published catalogs to provide product, pricing, and availability information.
• Solve or quickly escalate customer problems; follow company pricing and credit guidelines.
• Meet and greet all customers at the point of sale with service, respect, and knowledge.
• Advise and actively upsell customers on complementary products; convert requests to stocked brands where appropriate.
• Demonstrate comprehensive product and industry knowledge; articulate the company's competitive advantage.
• Learn and demonstrate competence in the features, functionality, and appropriate application of all product lines.
• Analyze customer needs to determine if they can be helped at the counter or should be escalated to the next level of service.
• Build and maintain customer and team relationships; adjust approach for different customer types.
• Keep and maintain a neat, organized counter area and product displays.
• Accurately and carefully follow established procedures; ensure high-quality, error-free work output.
• Adhere to the rules and regulations set forth in the Employee Handbook.
• Other duties as assigned.

Qualifications

• High school diploma or GED required.
• Willingness to learn; product/applications and wholesale distribution experience preferred.
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily.
• Frequent stooping, squatting, stretching, bending, and lifting required to reach inventory items.
• Able to work in indoor and outdoor environments, including heat/cold, wet/humid, and dry/arid conditions.

Benefits

Eligible to enroll on the 1st of the month following 45 days of employment:

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks — Local Discounts
• Discount Hub
• Coverage available for families

*Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.