HVAC Coordinator

Primary Responsibilities

• Serve as the primary point of contact (POC) for field professionals, customers, and internal teams.
• Manage and optimize the commercial HVAC service schedule, including monitoring the Hold Job Report and ensuring timely resolution of outstanding jobs.
• Schedule and confirm monthly maintenance visits with clients.
• Order filters and coordinate with the warehouse as needed.
• Maintain and update customer account information (e.g., points of contact, hours of operation).
• Cookier and follow up with field professionals and supply houses regarding parts and return visits.
• Enter new and renewal maintenance agreements into the system.
• Aid with maintenance agreement bids, including creating proposals and scheduling site visits.
• Provide backup support to the Commercial Install Coordinator, including job scheduling and coordination, timecard management, and invoicing.

Qualifications

• Experience in HVAC or Home Service coordination (preferred).
• Proficiency in scheduling, email communication, and data entry.
• Strong organizational and time management skills.
• Familiarity with Service Titan or similar field service management software is a plus.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.