HVAC Commercial Service Tech - Journeyman - Phoenix

About the role

This position requires the individual to troubleshoot, repair, maintain, and install commercial HVAC and related equipment as assigned. The individual must also assume day-to-day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost-effective manner.

Responsibilities

• Able to respond to heavy workload of service calls in a professional manner.
• Communicates effectively with customers, regardless of their level of technical knowledge: can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps.
• Able to follow and utilize troubleshooting guides to identify problems in a short period of time.
• Consistently checks system operations and safety and limit controls before leaving job locations.
• Ensures customers’ questions/concerns have been addressed before leaving the work site.
• Uses proper tools and instruments while troubleshooting.
• Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems.
• Schedules arrival and departure with customers.
• Communicates tactfully to offer suggestions if system problems are caused by the customer.
• Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance.
• Promptly and accurately completes all required paperwork.
• Keeps supervisor and manager informed of new developments, changes, or customer complaints.
• Completes service reports daily: obtains customer signature on all service reports.

Requirements

• Ability to troubleshoot HVAC components with built-up systems and package units, which may include chiller, air handler, pump towers, cooling towers, controls systems, boilers, air handling systems, refrigeration, and controls.
• Universally EPA Certified.
• Minimum of 5 years experience with service and maintenance of heavy commercial HVAC systems.
• Must possess a valid driver’s license and satisfactory driving record as required by the company’s insurance provider.

Physical Demands and Work Environment

• Able to lift 75 lbs from floor to waist with possible repetition.
• Able to lift 50 lbs from shoulder to overhead.
• Able to work with both arms above head for minimum of 5 minutes.
• Able to carry 50 lbs for a distance of 25 feet.
• Able to push or pull 125 for a distance of 150 feet.
• Able to climb stairs and ladders.
• Able to carry 30 lbs while climbing stairs or a ladder.
• Able to grip and operate hand tools, power tools, and safety equipment, such as chain falls.
• Able to lift legs and step over obstacles up to 19 inches above the ground.
• Able to perform work while in varying physical positions, such as lying on side, in a kneeling position, while standing on a ladder.
• Able to access rooftop units and work at heights and in some cases tight or enclosed spaces.
• Able to wear a respirator if conditions require; may have exposure to potentially harmful chemicals or materials.
• Able to crawl for a distance of 25 feet.
• Able to stoop, squat, or kneel for up to 10 minutes at a time.
• Vision Correctable to 20/20 with no color blindness.
• Hearing Correctable to normal range.

Pay Scale

$32/hr to $50/hr starting pay Service Tech