HVAC Comfort Advisor

Position Summary

PAC Plumbing, Heating & Air Conditioning is seeking a motivated, customer-focused HVAC Comfort Advisor to help homeowners make informed decisions about their home's comfort, efficiency, and indoor air quality.

Responsibilities

Customer Consultations

- Meet with homeowners to evaluate heating, cooling, and indoor air quality needs. - Perform complete comfort evaluations, including system inspections and load considerations. - Identify customer concerns related to comfort, energy efficiency, reliability, air quality, and operating costs. - Educate homeowners on available options and solutions.

Sales & Presentations

- Present multiple solution options ranging from repair to replacement. - Prepare professional proposals and financing options. - Explain equipment features, warranties, memberships, and maintenance programs. - Follow company sales process and presentation standards. - Maintain a high closing percentage while ensuring customer satisfaction.

Lead Management

- Respond promptly to company-generated leads. - Follow up on unsold estimates and open proposals. - Maintain accurate records in ServiceTitan. - Coordinate with installation teams to ensure smooth project handoffs.

Customer Experience

- Build trust and rapport with homeowners. - Deliver a five-star customer experience on every appointment. - Maintain professional appearance and communication. - Generate referrals and online reviews.

Qualifications

Required

- 3+ years of residential HVAC sales experience or related in-home sales experience. - Strong communication and presentation skills. - Valid driver's license with clean driving record. - Ability to work evenings and occasional weekends. - Comfortable using tablets, CRM software, and ServiceTitan.

PREFERRED

- Experience with Nexstar, ServiceTitan, or similar sales systems. - Knowledge of residential HVAC systems, ductwork, IAQ products, and heat pumps. - Experience performing Manual J and comfort assessments.

Compensation

- Base Salary + Commission - Uncapped Earnings Potential - Company Vehicle - Health Benefits - Paid Time Off - Paid Training - Career Advancement Opportunities

What Success Looks Like

A successful Comfort Advisor consistently: - Converts qualified leads into sold projects. - Provides homeowners with clear, professional recommendations. - Maintains a closing rate of 50%+. - Delivers exceptional customer experiences. - Generates referrals and repeat business. - Works collaboratively with service, installation, and office teams.