HVAC Comfort Advisor

About the role

Cline’s Heating and Air is seeking a Comfort Advisor who will act as a trusted expert, educating homeowners on HVAC systems, energy savings, and maintenance best practices while building long-term relationships.

Responsibilities

• Conduct in-home consultations to assess customer needs and recommend HVAC solutions.
• Educate homeowners on system options, rebates, financing, and energy-efficiency incentives.
• Prepare detailed proposals and estimates, ensuring accuracy and clarity.
• Build long-term relationships with customers, ensuring a trusted and professional experience.
• Follow up with potential and existing customers to nurture relationships, close sales, and confirm satisfaction.
• Offer and educate customers on add-on products such as indoor air quality systems, humidifiers, smart thermostats, UV lights, and more.
• Ensure installers are equipped with the tools, materials, and information they need for on-time, efficient installations.
• Collaborate with our experienced technicians and installers—providing support, answering questions, and maintaining open lines of communication.
• Maintain clear, timely communication with customers, installation teams, and internal stakeholders—communication is critical.
• Stay informed on the latest HVAC products, trends, and advancements to provide expert recommendations.
• Maintain an organized pipeline of leads, tracking sales progress, and customer interactions.
• Work closely with installation teams to ensure smooth project execution and a flawless customer handoff.
• Deliver exceptional customer service, ensuring a positive experience before, during, and after installation.
• Represent Cline’s AC with professionalism, integrity, and a steadfast commitment to customer satisfaction.

Qualifications

• Proven sales track record in the HVAC industry, with at least 3 years of experience.
• In-depth technical knowledge of HVAC systems and the ability to articulate complex maintenance and product benefits.
• Strong interpersonal skills with a proven ability to develop lasting business relationships.
• A strong consultative sales approach—our goal is to create customers for life, not just make a sale.
• Knowledge of HVAC systems or a strong ability to learn technical products quickly.
• Excellent communication and interpersonal skills—building trust with homeowners is key.
• Self-motivated, goal-oriented, and driven to succeed in a competitive market.
• Proficient with CRM software, proposal creation, and lead tracking.
• Valid driver’s license and ability to travel locally for in-home appointments.

Benefits & Culture

• A competitive base salary with uncapped commissions.
• Company-provided vehicle, cell phone, and tablet.
• Medical, Dental, Vision, and Accident Insurance.
• 401K Plan.
• Paid holidays.
• Paid vacation time.
• Opportunity for advancement.
• Ongoing local, regional, and national training opportunities.
• Mentorship and personal, professional, and financial goal planning.

Why Join Us

• Stability and Growth: As part of our team, you'll have the security of working for an established company with an impeccable reputation that’s been leading the charge in the commercial HVAC space since 1988. With a solid foundation and a track record of success, you’ll have ample opportunities for growth and advancement.
• Community Impact: At Cline's Air Conditioning, we believe in giving back to the communities that have supported us over the years. By joining our team, you'll be contributing to our mission of creating meaningful jobs and preserving the integrity of our industry in the face of increasing corporate consolidation.
• Training and Development: We understand that staying ahead in the HVAC industry requires continuous learning and skill development. That's why we offer extensive training opportunities to ensure our team members have the knowledge and expertise they need to excel in their roles.
• Family-Owned Values: As a family and veteran-owned business, we prioritize the well-being and success of our team members. When you join Cline's Air Conditioning, you're not just an employee - you're part of our family, and we'll do everything we can to support you in your career journey.

Our Mission

To set the standard in the HVAC industry by delivering unparalleled quality, technology, and customer service excellence.

Our Vision

To be the undisputed household name for HVAC excellence in Spokane and Coeur d'Alene.

Our Core Values

• Inspirational: Everything we do is bigger than us. We show up to work not just for ourselves but to impact our team, create the best solutions for our customers, and chase our full potential.
• Disciplined: We do what we say we are going to do. No exceptions. We train every day to continue learning and growing.
• Accountable: We hold ourselves and our team accountable because true growth doesn't happen by accident. Extreme accountability leads to extraordinary results.
• Transparent: We have big goals and move quickly. Our team operates with transparency to prioritize the work that gets us closer to those goals.
• Aligned: We hire growth-oriented individuals because our business can’t grow if our people aren’t growing. We align our business goals with every team member’s personal, professional, and financial goals—when our team wins, the company wins.
• GSD: We get sh*t done.