HVAC Assistant General Manager

Aksarben Heating, Cooling & Plumbing, a trusted leader in home services across the Omaha area, is seeking an experienced HVAC Assistant General Manager to oversee our Residential HVAC division.

About the role

Plans and manages designated service and support operations within a service center location. Assists the general manager in providing management support to create an environment that promotes teamwork, continuous improvement, learning, customer satisfaction, and high standards of service. Utilizes human resources effectively to increase business, manage workload and job costs, achieve production and margin objectives, and provide quality services to customers and contractors.

Responsibilities

• Manages and develops designated service center operations staff, including hiring, terminating, and disciplining employees, setting work priorities, conducting staff meetings, scheduling employees, counseling employees, coordinating training, evaluating performance, and directing work assignments to ensure effective operations.
• Implements operational plans and budgets to achieve profit and growth goals. Monitors departmental expenditures.
• Enters and maintains operational statistics such as call tracking, daily sales, technician tracking, and vehicle maintenance.
• Manages daily service center operations to ensure proper procedures and guidelines are followed for quality installations and services.
• Performs or manages service functions to ensure quality work, competitive pricing, and establishment of appropriate production goals.
• Manages support functions to ensure implementation and compliance with appropriate office procedures, records maintenance, and reporting.
• May manage and coordinate warehousing functions to ensure adequate inventory levels and turns, proper material handling procedures, accuracy of stock count, timely reporting of warranty claims, and proper housekeeping.
• Implements operational plans to achieve profit and growth goals. Monitors departmental expenditures.
• Participates in sales generation by actively seeking new business and assisting in the creation of sales material and training sessions. May provide ongoing sales training to staff.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Remains current on changes within the regulatory, economic, and competitive environment which may affect the operations of the service center.
• Assists in the establishment, maintenance, and monitoring of internal controls and policies and procedures for operational areas.
• Reviews and promotes the maintenance of a safe, accident-free, and healthy work environment. Oversees safety reporting.
• May assist in establishing pricing structures and labor rates.
• Monitors dispatching operation to ensure that all work is distributed evenly and appropriately to technicians based on workload, technician availability, technician expertise, and priority of need.

Qualifications

• A High School diploma or general education degree (GED) is required with 4-6 years of experience in HVAC service operations management.
• Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
• A Bachelor’s degree in business administration is preferred.
• A working knowledge of HVAC, plumbing, electricity, and airflow is required. Trade licensure is desired.
• A valid driver’s license is required.
• Must possess a working knowledge of local codes and general industry standards.
• Strong supervisory, communications, computer, and mathematical skills are required.

Pay

$130k–$160k base salary, with bonus potential to reach $200k.