HVAC Area Service Manager - VRV/VRF

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Cook with Service Coordinators on all jobs to ensure that correct tech(s) are assigned based on job requirements and demands; ensure jobs are dispatched and delivered as promised.
• Review service work tickets for follow-up, parts required, and communication with internal and external customers.
• Collaborate with the Supply Department, Service Coordinators, and Service Technicians to facilitate the acquisition of parts and materials, ensuring expedited delivery.
• Follow up with Service Coordinators and Service Technicians to confirm that parts, equipment repairs, and installations are scheduled efficiently, ensuring maximum productivity.
• Collaborate with the sales team to ensure that all required job information is received promptly, facilitating the provision of necessary services, parts, and materials.
• Communicate with the sales team throughout the startup process and provide the required startup paperwork.
• Confirm that Service Technicians receive the correct documentation and requirements for each job.
• Ensure that Service Technicians complete and submit proper documentation to the office on time.
• Support invoicing to drive accurate billing.
• Engage with manufacturers in negotiating of labor allowances.
• Identify field training needs and provide mentorship.
• Assist with local technical support and collaborate with manufacturers.
• Provide guidance and development discussions with service technicians with specific subject matter expertise with VRV and VRF and associated products and diagnostic systems.
• Aid the Director of Safety and safety team with safety implementations and site visits.
• Aid operations and acquisitions leaders in forecasting current and future hiring needs.
• Aid sales in building and maintaining a customer base through business meetings, site visits, and informational events.
• Manage projects, labor, and materials efficiently and effectively.
• Support financial targets through job development and completion, and participate in departmental financial responsibilities.
• Work with the supply team to ensure that Havtech parts standards remain competitive.
• Effectively meet the needs of internal and external customers.

Qualifications

• Requires an Associate’s Degree, plus 5 years of experience.
• A Bachelor of Arts or Bachelor of Science Degree in a technical or business related field is preferred.
• Minimum 5 years of related experience and/or training; or equivalent combination of education and experience in HVAC required.
• Experience and knowledge of operation processes associated with the installation and/or service of building automation systems and HVAC systems and subject matter expertise in VRV, VRF and associated equipment and systems is preferred.
• Experience working with and overseeing union employees is preferred.
• Working knowledge of office equipment and Microsoft Office products.
• Ability to multitask and meet both short and long term deadlines.
• Must be punctual, reliable and able to function and work in a team environment.
• Strong interpersonal and excellent verbal and written communications skills.
• Ability to cope with stress and deliver exceptional customer service.
• Ability to think independently and make decisions exercising good judgment.
• Ability to travel independently.
• Ability to work outside of standard business hours as necessary.