HVAC Area Service Manager

Responsibilities

• Elevate your career by joining Nextech today!
• Reports to the Operations Manager.
• The Area Service Manager (ASM) will be responsible for managing the Technicians.
• Manage the Technician workforce and ensure productivity meets or exceeds goals.
• Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process.
• Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.).
• Handle escalated service issues that are field/technician related.
• Develop a training plan for all assigned Technicians using Company training materials.
• Responsible for technical support and quality of work for the area.
• Perform ride-along with Technicians.
• Evaluate and perform annual Technician reviews with VP approval.
• Be a positive image and role model to Technician group.
• Protect the company’s image, appearance and reputation.
• Always be the example of safety.
• Enforce company policies.
• Maintain local customer relationships for assigned area with RSM and Account Managers.
• Conduct weekly service meetings.
• Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing.
• Provide recognition to top performers.
• Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.).
• Inspect equipment, make sure all technicians have the proper PPE.
• Discuss safety topics weekly.
• Review new customer requirements.
• Go over callbacks and results/additional repairs needed.
• Receive feedback from Technicians on office scheduling/issues.
• Active participation in recruiting and hiring of Technicians.
• Assist the Operating Manager with forecasting the company’s needs of Technicians and hire appropriately to the needs.
• Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process.
• Handle escalated service issues that are field/technician related.
• Develop a training plan for all assigned Technicians using Company training materials.
• Responsible for technical support and quality of work for the area.
• Perform ride-along with Technicians.
• Evaluate and perform annual Technician reviews with VP approval.
• Be a positive image and role model to Technician group.
• Protect the company’s image, appearance and reputation.
• Always be the example of safety.
• Enforce company policies.
• Maintain local customer relationships for assigned area with RSM and Account Managers.
• Conduct weekly service meetings.
• Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing.
• Provide recognition to top performers.
• Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.).
• Inspect equipment, make sure all technicians have the proper PPE.
• Discuss safety topics weekly.
• Review new customer requirements.
• Go over callbacks and results/additional repairs needed.
• Receive feedback from Technicians on office scheduling/issues.

Requirements

• Minimum of 10 years as an HVAC Service Technician, Management experience is a plus.
• Technical knowledge necessary to provide value to our technicians and customers.
• Maintain continuous education in the technical field.
• Strong attention to detail and quality.
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.
• Able to focus on desired results.
• Able to adapt to very fast-paced environment and deadlines.
• Maintain a clean and professional appearance.
• Able to lift 100 pounds.
• Able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.
• Extensive kneeling and squatting.
• Able to climb ladders multiple times.
• Able to haul equipment and tools to roof via ladders.
• Able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.

Qualifications

• High School Diploma preferred.
• Previous experience in HVAC Industry or other service business preferred.

Skills

• Professional conversation with customers and resolve concerns locally before they escalate.
• Positive image and role model to Technician group.
• Protect the company’s image, appearance and reputation.
• Always be the example of safety.
• Enforce company policies.
• Maintain local customer relationships for assigned area with RSM and Account Managers.
• Conduct weekly service meetings.
• Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing.
• Provide recognition to top performers.
• Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.).
• Inspect equipment, make sure all technicians have the proper PPE.
• Discuss safety topics weekly.
• Review new customer requirements.
• Go over callbacks and results/additional repairs needed.
• Receive feedback from Technicians on office scheduling/issues.

Benefits

• Company Vehicle - Hit the road with confidence, with a company-provided vehicle and gas card.
• Paid Training & Ongoing Development - Invest in your career with fully paid initial and continuous training.
• Top-Tier Health Insurance - Choose from excellent options, including a FREE employee-only plan.
• Dental & Vision Coverage - Prioritize your overall health with added benefits.
• Supplemental Insurance Options - Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
• FREE Life Insurance - Coverage equal to your annualized pay at no cost to you.
• 401(k) Retirement Plan - Secure your future with a 50% match on the first 6% of your contributions.
• Generous Time Off - Recharge with 7 paid holidays, and Paid Time Off (PTO).
• Extra Perks - Discounts on Travel, Auto, Food and many more.