HVAC Aftermarket Parts Specialist

Location: 2301 Jones Blvd, Coralville, IA 52241

Responsibilities

• Assist customers in identifying and ordering replacement parts for commercial HVAC equipment
• Respond to customer inquiries by phone, email, and in person with professionalism and urgency
• Research parts using manufacturer catalogs, diagrams, and technical resources
• Prepare accurate quotes and process customer orders
• Coordinate with manufacturers and vendors to determine pricing, availability, and lead times
• Follow up with customers on open orders and provide status updates
• Work closely with the service and sales teams to support customer needs
• Coordinate inbound and outbound shipments, including pulling orders
• Maintain accurate customer and order records
• Resolve customer concerns with a positive, solution-oriented attitude
• Continuously learn new products and manufacturer offerings
• Maintain regular and reliable attendance and be able to work overtime when business needs require

Qualifications

• Previous experience in HVAC parts, automotive parts, industrial parts, equipment parts, or a similar parts-related role, preferred
• Counter sales or inside sales experience, preferred