Hutto Impulse - Customer Service Spec - Full time

Responsibilities

Job Summary: As a Customer Service Specialist, you will keep the department well‑stocked and well‑maintained while providing superior customer service. This includes daily stocking and proper rotation of products, and maintaining all department safety and sanitation standards.

• Stocking
  • Stocks and rotates items as needed.
  • Assists with inventory control; loads, unloads, and moves product.
  • Organizes, cleans, and prepares back area for the night crew and incoming trucks.
  • Organizes merchandise on pallets to make the department presentable to the public.
  • Ensures integrity of shelf tags and signage; may create/prepare signage as needed.
  • Maintains standards in shrink, safety, inventory control, and sanitation.
  • Checks shipments for out‑of‑date and damaged product to ensure freshness and quality.
  • Builds, stocks, maintains, and takes down store displays.
• Customer Service
  • Provides superior customer service.
  • Answers customer questions regarding products and assists with selections; helps customers locate store merchandise.
• Sales
  • Merchandises product effectively.
  • Uses suggestive selling techniques to meet customer needs and build department sales.
• Food Safety / Sanitation
  • Cleans and sanitizes sales floor, display cases, prep areas, and equipment.
  • Properly handles and maintains the operation of all equipment.
  • Complies with departmental SOPs and store operating procedures.
• Beauty (Additional Department‑Specific)
  • Knowledge of beauty and cosmetic aids.
  • Prepares tags and signs as needed.
• Drugstore / General Merchandise (Additional Department‑Specific)
  • Prepares tags and signs as needed.
• Entertainment (Additional Department‑Specific)
  • Knowledge in the audio/video field.
  • Knowledge of specialty products, movies, music, electronics, and video games.
• Grocery (Additional Department‑Specific)
  • Organizes, cleans, and prepares back area for the night crew and incoming trucks.
  • Prepares tags and signs as needed.
• Texas Backyard (Additional Department‑Specific)
  • Basic knowledge of chemical recommendations.
  • Basic knowledge of the nursery business and plant recommendations.
  • Ability to complete Green Thumb training (H‑EB internal training).

Qualifications

• Age Requirement: 18 years or older.
• Work Experience: 1 + year of experience (required).
• Knowledge/Skills/Abilities (required):
  • Strong customer service skills.
  • Reading and writing skills.
  • Planning and organizing skills.
  • Communication and interpersonal skills.
• Education: High school diploma, GED, or equivalent (required).
• Licenses/Certifications: Completion of Company Orientation and Safety Training (required).

Physical Demands & Working Conditions

The role requires functioning in a fast‑paced retail environment and performing detailed, precise tasks. Physical demands vary by department.

• Beauty
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, fine motor movements.
  • Occasionally: sit, reach overhead, reach floor, bend, squat, crouch, kneel, climb stairs/ladders, twist, push/pull with arms.
  • Occasional exposure to cold, loud noise, and wet conditions.
  • Lift 30 lb and manage loads in excess of 30 lb.
• Drugstore
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: reach overhead, reach shoulder, reach knee, reach floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements.
  • Occasional exposure to loud noises, ambient temperatures, and wet conditions.
  • Lift 15 lb and manage loads in excess of 15 lb.
• Dairy
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: reach overhead, reach shoulder, reach knee, reach floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements.
  • Occasional exposure to cold, loud noises, and wet conditions.
  • Lift 40 lb and manage loads in excess of 85 lb.
• Frozen
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk, stoop.
  • Occasionally: reach overhead, reach shoulder, reach knee, reach floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements.
  • Occasional exposure to cold, ambient temperatures, loud noises, and wet conditions.
  • Lift 60 lb and manage loads in excess of 75 lb.
• Texas Backyard
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: reach overhead, reach shoulder, reach knee, reach floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, fine motor movements.
  • Occasional exposure to wet conditions and loud noise; frequent exposure to ambient temperatures.
  • Lift 65 lb and manage loads in excess of 65 lb.

Measurements are defined as: Constantly ≈ 5.5 + hours per 8‑hour day; Frequently ≈ 2.5‑5.5 hours; Occasionally ≈ 0‑2.5 hours. Partners must not lift beyond their safe lifting limit; if an item is too heavy, it should be broken down or assistance requested. Reasonable accommodations may be made for individuals with disabilities.