Human Service Worker IV

About the role

The Department of Family Services (DFS) seeks a dedicated Human Service Worker IV to lead caseworkers in delivering essential public assistance services. This role involves supervising a team, collaborating with management, and ensuring services are delivered effectively.

Responsibilities

• Supervise a team of caseworkers conducting eligibility determinations for public assistance services.
• Collaborate with the management team to ensure services are delivered effectively and consistently across branch offices.
• Lead staff allocation efforts to meet high-demand times and balance workloads.
• Identify and address gaps in service delivery to enhance operations and maximize impact.
• Develop and implement policies, procedures, and best practices to maintain full compliance with federal, state, and local regulations.
• Analyze complex data, generate actionable insights, and create detailed reports to monitor program performance.
• Leverage technology to streamline operations and ensure accurate documentation while consistently applying policies to assist those in need.

Qualifications

• Graduation from an accredited four-year college or university with a bachelor's degree plus four years of professional human services or related work experience.
• Experience working with Public Assistance Programs such as Medicaid, SNAP, and TANF.
• Demonstrated ability to interpret, understand, and effectively apply complex policies, regulations, and procedures with precision and confidence.
• Supervisory experience guiding professional staff, providing constructive feedback, coaching for professional growth, and coordinating team workloads to meet deadlines and organizational goals.
• Experience utilizing Human Services Case Management systems and proficiency with Virginia Department of Social Services' computer systems and programs.

Preferred Qualifications

• Bilingual in English and another language.
• Exceptional oral and written communication skills.
• Prioritization and management of competing priorities.
• Data analysis and decision-making skills.
• Collaboration and relationship-building skills.
• Advanced proficiency and experience in Microsoft Office tools.

Benefits

In PAES, you'll have the opportunity to make a tangible difference in the lives of community members. Additionally, you'll enjoy a hybrid telework schedule option after just 30 days of employment, access to professional growth opportunities, and a workplace culture that supports diversity, equity, and inclusion.