Human Resources Representative – Benefits

This is an onsite contract role based in Greensboro, NC, anticipated to last 6 months with strong potential for extension. The schedule is first-shift Monday–Friday.

Responsibilities

• Provide HR support and administration related to employee benefits, leaves of absence, and personnel operations.
• Perform transactional HR activities in accordance with established policies, procedures, employment regulations, and service standards.
• Enter, maintain, and audit employee information across HR systems and databases.
• Create, document, and manage employee cases within HR service management and document management tools.
• Review leave of absence records, return-to-work documentation, and eligibility information to ensure accuracy and compliance.
• Monitor and reconcile leave-related reports, payroll deductions, and benefit records.
• Support administration of FMLA, disability, paid caregiver leave, and other employee leave programs.
• Generate and distribute employee correspondence related to benefits, leave programs, and disability processes.
• Review benefit deduction reports and assist with resolving discrepancies and past-due balances.
• Support vendor communications and benefit-related inquiries.
• Maintain personnel records and HR documentation while ensuring confidentiality and data integrity.
• Respond to employee inquiries and provide guidance regarding HR processes, policies, and benefits programs.
• Utilize HR systems, databases, reporting tools, and Microsoft Office applications to support daily operations.
• Prioritize workload and manage multiple tasks effectively in a fast-paced environment.
• Perform additional HR administrative duties as assigned.

Requirements

• Associate degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
• 4+ years of experience in Human Resources, Benefits Administration, HR Operations, Leave Administration, or a related HR function.
• Experience supporting employee benefits programs, leaves of absence, HR records, and personnel administration.
• Strong customer service mindset with the ability to support employees professionally and effectively.
• Working knowledge of employment laws, benefits regulations, leave administration, and HR policies.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive employee, medical, and HR information with a high degree of confidentiality.
• Excellent verbal and written communication skills.
• Ability to work independently while collaborating effectively with internal teams.
• Strong problem-solving skills and ability to exercise sound judgment.

Skills

• Advanced proficiency with Microsoft Office 365, including Excel, Outlook, Word, and Teams.
• Experience working within HRIS platforms and employee record management systems.
• Experience with SAP and/or SuccessFactors strongly preferred.
• Experience utilizing service management, case management, or document management tools preferred.

Nice to Have

• Experience supporting FMLA, disability, workers' compensation, or leave administration programs.
• Experience reconciling payroll and benefits deductions.
• Knowledge of employee benefits vendors and leave management processes.
• Experience in a shared services or HR operations environment.

Benefits

• Weekly pay and direct deposit with competitive pay rates.
• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP) and 401K with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts for associations such as CompTIA and IIBA.
• Dedicated customer service team and certified Career Coach for consultants.