Human Resources Operations Specialist (Temp)

Responsibilities

• Acts as backup support to front office administrative assistants, as needed
• Responds promptly and with caring actions to patients and employees
• Maintains professional working relationships with all levels of staff, clients, and the public
• Enters and maintains employee data in HRIS, including new hire data entry and processing employees pay, status, demographic, site, organization, FTE, and other changes to ensure data integrity
• Affords assistance in documenting other changes, such as creating employee change forms or other status change documentation
• Creates and maintains employee filings and HR documents in personnel records files, including scanning hardcopy documentation to electronic format and storage
• Works with management on departmental guidelines on electronic file management and records retention
• Works with management to create projects to streamline file organization, including setting goals to re-organize and overhaul files within specific guidelines according to documents retention regulations
• Develops, processes, and maintains periodic status reports of employee data for management
• Serves as a resource for employees to resolve and answer HR-related inquiries, including researching solutions and redirecting questions to other HR teams for additional information
• Prepares new hire binders and documentation for new hire orientation and onboarding, including creating employee badges, setting up timekeeping kiosks, completing time entries, and verification processes
• Create facilities and IT tickets for the department, as requested
• Affords assistance in assigning training modules to employees, as requested
• Processes pre-employment occupational health screening authorizations, including informing candidates, reviewing and filing results
• Collections, reviews, and files background check results, including identifying missing education items, obtaining required documentation, and notifying the manager of any flags
• Works with HR Ops Manager and TA Teams to submit letters to rescind offers for cause to candidates who fail pre-screening qualifiers
• Utilizes Modio, credentialing software to track and manage Licensed Individual Practitioners (LIPs)_credentials
• Affords assistance in ensuring timely renewal of licenses, certifications, and other credentials to prevent lapses
• Conducts weekly Virtual New Hire Orientation for new employees across all Neighborhood locations, including continuous reviewing and improving orientation content, and suggesting and implementing edits for process improvement, coordinating first week schedules, and coordinating required training with Electronic Medical Records team
• Owes the New Hire Huddle weekly meeting, coordinating with cross-functional teams such as EMR, Provider Enrollment, Talent Acquisition, and Compliance to ensure seamless onboarding experience. Identifies opportunities for process improvement and implement best practices to enhance HR Operations processes
• Manages voluntary terminations by preparing final paychecks, revoking access, notifying supervisors, coordinating exit interviews, and collaborating with the HR Ops Manager to ensure accurate code creation and entry, enabling the analysis of trends in exists and reason codes
• Performs regular audits of personnel files, credentialing files, and HRIS data to maintain data integrity and ensure completeness and accuracy
• Performs other related duties as required and assigned

Qualifications

• Bachelor’s degree or equivalent combination of education and experience in human resources, project management, customer service, or general business administration required
• Human Resources certification preferred
• Two years’ customer service, recruiting, human resources, or general administration required
• Experience within the healthcare industry preferred
• Multiple phone line experience preferred
• Bilingual (English/Spanish), (English/Arabic), or (English/Mandarin) preferred