Human Resources (HR) Manager

About the role

We are looking for an experienced Human Resources (HR) Manager to support employees and leaders across multiple hospitality properties in Durham, North Carolina. This role will guide core HR activities including employee relations, recruiting, performance management, compliance, and associate engagement while helping build a positive and service-focused workplace. The ideal candidate brings strong judgment, a collaborative approach, and the ability to manage sensitive matters with professionalism and discretion.

Responsibilities

• Provide day-to-day HR guidance to team members and supervisors on workplace concerns, coaching, disciplinary matters, performance challenges, and conflict resolution.
• Lead full-cycle hiring efforts by sourcing candidates, coordinating interviews, supporting selection decisions, preparing offers, and managing onboarding activities to attract and retain high-quality talent.
• Create and support initiatives that improve employee engagement, strengthen communication, recognize contributions, and encourage long-term retention.
• Partner with department leaders to manage performance discussions, written documentation, improvement plans, annual evaluations, and employee development conversations.
• Assess training needs and help deliver learning programs that enhance leadership effectiveness, service standards, compliance awareness, and career growth.
• Support benefits administration in coordination with the broader HR team, helping employees understand available medical, dental, vision, retirement, disability, life, and wellness offerings.
• Maintain accurate HR records and employee data within the HRIS, ensuring confidentiality, proper documentation, and strong data integrity; experience with Paycom is highly valued.
• Conduct or assist with workplace investigations and help ensure HR practices align with federal, state, and local employment laws as well as company policies.
• Administer or support leave, accommodation, workplace safety, workers’ compensation, and return-to-work processes in partnership with leadership and HR stakeholders.
• Maintain a visible presence across all properties and promote a culture grounded in respect, accountability, teamwork, service, and care for colleagues.

Requirements

• At least 3 years of human resources experience, preferably in a multi-site or hospitality environment.
• Demonstrated knowledge of employee relations, HR administration, onboarding, and benefits support.
• Experience using HRIS platforms to manage employee records and maintain accurate documentation; Paycom experience is a plus.
• Working knowledge of federal, state, and local employment laws and standard HR compliance practices.
• Ability to handle confidential information with sound judgment, professionalism, and discretion.
• Strong communication and interpersonal skills with the ability to build trust with