Human Resources Generalist

POSITION SUMMARY

The HR Generalist supports the organization’s mission by delivering responsive, compliant, and high-quality human resources services across the full employee lifecycle. This role serves as a primary point of contact for employees and managers, managing HR inquiries through the HR ticketing system while partnering closely with People leadership to ensure consistent application of policies, practices, and employment laws. The HR Generalist applies sound judgment and working knowledge of California employment law to support employee relations, HR operations, benefits administration, compliance, and workforce initiatives. This role balances service delivery with documentation, risk awareness, and collaboration to support a positive and effective employee experience.

About the role

• Manage intake, triage, and resolution of employee and manager inquiries through the HR ticketing system, ensuring timely, accurate, and professional responses.
• Serve as a knowledgeable point of contact for HR-related questions, including policies, procedures, benefits, leaves, timekeeping, and workplace concerns.
• Identify recurring themes or trends in HR tickets and escalate issues or improvement opportunities to People leadership.
• Ensure appropriate documentation of inquiries, guidance provided, and outcomes.
• Partner with People leadership to support all phases of the employee lifecycle, including onboarding, performance management, employee relations, leaves of absence, and offboarding.
• Execute onboarding processes, including compliance documentation, orientation coordination, systems access, and first-week setup.
• Coordinate offboarding activities, including exit interviews, documentation, and system updates, in accordance with policy and compliance requirements.
• Maintain accurate and timely HRIS records throughout all employee lifecycle events, ensuring data integrity and confidentiality.
• Partner with employee relations leaders to support performance management, investigations, corrective action, and documentation.
• Prepare clear, accurate, and compliant employee relations documentation aligned with organizational policy and California employment law.
• Apply discretion and sound judgment when handling sensitive and confidential matters.
• Serve as a resource to managers navigating performance and conduct issues, escalating as appropriate.
• Support compliance with California wage and hour requirements, including overtime, travel time, split shifts, and meal and rest break rules.
• Partner with People leadership to support compliance with California and healthcare-specific regulations, including CFRA, PFL, SDI, PDL, paid sick leave, Workers’ Compensation, Cal OSHA, and CDPH requirements.
• Ensure employee relations practices align with applicable employment laws and internal standards.
• Serve as a resource to employees regarding benefits and leave-related questions.
• Collaborate with Payroll to support timekeeping concerns, mileage reimbursement, rate differentials, and related inquiries.
• Track and support reporting on HR metrics such as headcount, turnover, and employee relations trends.
• Support audits, reporting requirements, and classification reviews as needed.

Responsibilities

• Manage intake, triage, and resolution of employee and manager inquiries through the HR ticketing system, ensuring timely, accurate, and professional responses.
• Serve as a knowledgeable point of contact for HR-related questions, including policies, procedures, benefits, leaves, timekeeping, and workplace concerns.
• Identify recurring themes or trends in HR tickets and escalate issues or improvement opportunities to People leadership.
• Ensure appropriate documentation of inquiries, guidance provided, and outcomes.
• Partner with People leadership to support all phases of the employee lifecycle, including onboarding, performance management, employee relations, leaves of absence, and offboarding.
• Execute onboarding processes, including compliance documentation, orientation coordination, systems access, and first-week setup.
• Coordinate offboarding activities, including exit interviews, documentation, and system updates, in accordance with policy and compliance requirements.
• Maintain accurate and timely HRIS records throughout all employee lifecycle events, ensuring data integrity and confidentiality.
• Partner with employee relations leaders to support performance management, investigations, corrective action, and documentation.
• Prepare clear, accurate, and compliant employee relations documentation aligned with organizational policy and California employment law.
• Apply discretion and sound judgment when handling sensitive and confidential matters.
• Serve as a resource to managers navigating performance and conduct issues, escalating as appropriate.
• Support compliance with California wage and hour requirements, including overtime, travel time, split shifts, and meal and rest break rules.
• Partner with People leadership to support compliance with California and healthcare-specific regulations, including CFRA, PFL, SDI, PDL, paid sick leave, Workers’ Compensation, Cal OSHA, and CDPH requirements.
• Ensure employee relations practices align with applicable employment laws and internal standards.
• Serve as a resource to employees regarding benefits and leave-related questions.
• Collaborate with Payroll to support timekeeping concerns, mileage reimbursement, rate differentials, and related inquiries.
• Track and support reporting on HR metrics such as headcount, turnover, and employee relations trends.
• Support audits, reporting requirements, and classification reviews as needed.

Requirements

• High school diploma or equivalent and at least 2 years of relevant experience in HR, preferably in a fast-paced environment.
• Strong interpersonal skills and the ability to communicate effectively with employees, managers, and other departments.
• Proficiency in Microsoft Office applications, particularly Excel for data analysis and HRIS systems.
• Knowledge of California labor laws and best practices in employee relations.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Strong problem-solving and decision-making skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Experience with HRIS systems and benefits administration is preferred.

Qualifications

• High school diploma or equivalent and at least 2 years of relevant experience in HR, preferably in a fast-paced environment.
• Strong interpersonal skills and the ability to communicate effectively with employees, managers, and other departments.
• Proficiency in Microsoft Office applications, particularly Excel for data analysis and HRIS systems.
• Knowledge of California labor laws and best practices in employee relations.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Strong problem-solving and decision-making skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Experience with HRIS systems and benefits administration is preferred.

Skills

• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications, particularly Excel for data analysis and HRIS systems.
• Knowledge of California labor laws and best practices in employee relations.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Strong problem-solving and decision-making skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Experience with HRIS systems and benefits administration is preferred.

Benefits

• Comprehensive health and wellness benefits package.
• Flexible work schedule and remote work options.
• Professional development opportunities and training programs.
• Employee recognition and reward programs.
• Generous paid time off and holidays.

Pay

Competitive salary commensurate with experience and qualifications.

Schedule

Full-time position with flexible work hours to accommodate the needs of the organization and its clients.