Human Resources Generalist - 9 Orchard

Reports to: Director of Human Resources | Full-Time, Salary Exempt | New York City, NY

About the Role

MML Hospitality is seeking a highly organized and service-oriented Human Resources Generalist to support our New York City hotel operations. This position serves as a trusted partner to hotel leadership and employees by providing comprehensive HR support in employee relations, onboarding, compliance, leave administration, payroll support, employee engagement, and HR administration.

The ideal candidate is a proactive HR professional with strong communication skills, sound judgment, and the ability to build positive relationships while maintaining confidentiality. Experience in the hospitality industry and a unionized environment is preferred. This role plays a critical part in fostering a positive workplace culture while ensuring compliance with federal, New York State, and New York City employment laws and company policies.

Responsibilities

• Employee Relations
  • Serve as the primary HR contact for employees and managers regarding workplace concerns, policies, and employment practices.
  • Build strong working relationships with leaders and employees to promote a positive, respectful, and inclusive work environment.
  • Conduct prompt, thorough, and confidential investigations into employee complaints, workplace concerns, policy violations, and misconduct.
  • Partner with department leaders to resolve employee relations matters while minimizing risk and maintaining consistency.
  • Coach managers on performance management, attendance, corrective action, documentation, conflict resolution, and employee development.
  • Prepare and maintain disciplinary documentation, performance improvement plans, counseling records, and investigative files.
  • Support grievance administration and labor relations activities, including working with union representatives and ensuring compliance with applicable collective bargaining agreements.
  • Assist with unemployment claims, employment verifications, and other employment-related matters.
  • Identify employee relations trends and recommend proactive solutions to improve engagement, retention, and workplace culture.
• New Hire Process & Onboarding
  • Manage all new hire documentation, ensuring accuracy and compliance with company policies and legal requirements.
  • Prepare offer letters, onboarding materials, and employment documentation.
  • Conduct new hire orientation and facilitate a welcoming onboarding experience.
  • Coordinate pre-employment requirements, including background checks and employment eligibility verification.
  • Ensure all required documentation is completed and maintained accurately within the HRIS.
• Compliance
  • Maintain compliance with federal, New York State, and New York City employment laws and regulations.
  • Administer I-9 employment eligibility verification and maintain required documentation.
  • Assist with compliance audits and recordkeeping requirements.
  • Ensure completion of required workplace trainings, including anti-harassment, food safety, and other regulatory training.
  • Support OSHA and workplace safety initiatives as needed.
• Leave Administration
  • Administer employee leaves of absence, including:
    • FMLA
    • New York Paid Family Leave (PFL)
    • New York Paid Sick Leave
    • ADA accommodations
    • Workers' Compensation
    • Personal leaves of absence
  • Maintain accurate leave records and communicate with employees and managers throughout the leave process.
• Payroll Support
  • Partner with Payroll to ensure employee information is accurate and processed timely.
  • Process employee status changes, wage changes, promotions, transfers, and terminations.
  • Review payroll reports for accuracy and resolve discrepancies.
  • Assist employees with payroll-related questions.
• Employee Engagement & Recognition
  • Coordinate employee recognition programs, including Employee of the Month, service anniversaries, birthdays, and other engagement initiatives.
  • Assist with employee appreciation events and morale-building activities.
  • Promote a culture that values teamwork, recognition, and employee satisfaction.
• HRIS Administration
  • Maintain employee records within the HRIS, ensuring accuracy and confidentiality.
  • Process personnel changes and maintain digital personnel files.
  • Generate reports and analyze HR metrics, including turnover, vacancies, onboarding, attendance, and other key performance indicators.
  • Assist with HR reporting and workforce analytics.
• Policy Administration
  • Assist in developing, updating, and communicating HR policies and procedures.
  • Ensure policies remain compliant with changing employment laws.
  • Educate employees and managers on company policies and HR best practices.