Human Resources Director, Employee Experience
The City University of New York · Queens, NY · 1 mo ago
Human Resources$136k–$151k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes position details description. We need to use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate.
We need to preserve all substantive info. Let's parse content.
Position details: description of role, responsibilities, etc.
We have sections: "Key Responsibilities" list. Also "Qualifications" and "Preferred Qualifications". Also "CUNY Title Overview". Also "Compensation And Benefits" includes salary range and benefits description. Also "How To Apply" etc which we should remove (application instructions). Also EEO etc remove.
We need to decide headings: About the role (maybe the initial paragraph). Responsibilities (Key Responsibilities). Requirements (maybe Qualifications? Actually Qualifications is separate heading). Skills maybe from qualifications? But we can combine.
We need to avoid filler like "Salary commensurate with education and experience." That's placeholder? It says "Salary commensurate with education and experience." That's vague but still some info? It's not a specific number but we have salary range. The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So we should not include a Pay section if the only content is that phrase. But we have actual salary range: "$136,040 - $150,770." plus benefits description. So we can include Pay and Benefits sections. However we need to separate Pay and Benefits? The instruction: Use headings Pay, Benefits, Schedule. We can include Pay with salary range, Benefits with benefits description. Schedule maybe not present; we should not include Schedule if no info.
We also need About the role: initial paragraph(s) describing role.
Responsibilities: list from Key Responsibilities.
Requirements: maybe "Qualifications" (Bachelor's Degree and eight years' related experience required). Also maybe "Preferred Qualifications". Could combine under Requirements? But we have separate headings Requirements and Qualifications. The instruction says use those headings if content exists. We have both Required and Preferred qualifications. Could put required under Requirements, preferred under Qualifications? Or we could treat Qualifications as the section for both required and preferred. But we have both headings available; we need to decide.
We have "Qualifications" heading in the posting: "Qualifications Bachelor's Degree and eight years' related experience required." Then "Preferred Qualifications" list. So we can map: Requirements = required qualifications (Bachelor's + 8 years). Qualifications = preferred qualifications (Master's etc). Or we could combine but better to follow headings.
Skills: maybe from qualifications list includes skills like communication, interpersonal, analytical, problem-solving, etc. Could create Skills section.
But we must not create thin sections. Let's see if we have enough content for each.
We have:
- About the role: initial paragraph(s) describing strategic leadership etc.
- Responsibilities: bullet list of responsibilities (Key Responsibilities). Good.
- Requirements: Bachelor's Degree and eight years' related experience required. That's a short line but substantive. Not filler.
- Qualifications: Preferred Qualifications list (multiple bullet points). Good.
- Skills: Could extract from qualifications list: "Excellent communication, interpersonal, analytical, and problem-solving skills, with demonstrated ability to exercise sound judgment, manage sensitive and complex matters, build collaborative relationships, and lead effectively in a diverse and dynamic organizational environment." Also "Experience in nonprofit, government or higher education environments, preferably within CUNY". That's more experience than skill. Could still be skills.
- Pay: Salary range $136,040 - $150,770.
- Benefits: description of benefits: health plans, retirement/pension, tuition waivers, paid time off, academic/arts/athletic programs.
- Schedule: not mentioned; we should not include.
We also have CUNY Title Overview details; maybe could be part of About the role? But we already have About the role. Could incorporate that as part of About the role or maybe as a separate section? There's no heading for Title Overview. Could embed within About the role.
We must not repeat job title as heading. So we avoid
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate.
We need to preserve all substantive info. Let's parse content.
Position details: description of role, responsibilities, etc.
We have sections: "Key Responsibilities" list. Also "Qualifications" and "Preferred Qualifications". Also "CUNY Title Overview". Also "Compensation And Benefits" includes salary range and benefits description. Also "How To Apply" etc which we should remove (application instructions). Also EEO etc remove.
We need to decide headings: About the role (maybe the initial paragraph). Responsibilities (Key Responsibilities). Requirements (maybe Qualifications? Actually Qualifications is separate heading). Skills maybe from qualifications? But we can combine.
We need to avoid filler like "Salary commensurate with education and experience." That's placeholder? It says "Salary commensurate with education and experience." That's vague but still some info? It's not a specific number but we have salary range. The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So we should not include a Pay section if the only content is that phrase. But we have actual salary range: "$136,040 - $150,770." plus benefits description. So we can include Pay and Benefits sections. However we need to separate Pay and Benefits? The instruction: Use headings Pay, Benefits, Schedule. We can include Pay with salary range, Benefits with benefits description. Schedule maybe not present; we should not include Schedule if no info.
We also need About the role: initial paragraph(s) describing role.
Responsibilities: list from Key Responsibilities.
Requirements: maybe "Qualifications" (Bachelor's Degree and eight years' related experience required). Also maybe "Preferred Qualifications". Could combine under Requirements? But we have separate headings Requirements and Qualifications. The instruction says use those headings if content exists. We have both Required and Preferred qualifications. Could put required under Requirements, preferred under Qualifications? Or we could treat Qualifications as the section for both required and preferred. But we have both headings available; we need to decide.
We have "Qualifications" heading in the posting: "Qualifications Bachelor's Degree and eight years' related experience required." Then "Preferred Qualifications" list. So we can map: Requirements = required qualifications (Bachelor's + 8 years). Qualifications = preferred qualifications (Master's etc). Or we could combine but better to follow headings.
Skills: maybe from qualifications list includes skills like communication, interpersonal, analytical, problem-solving, etc. Could create Skills section.
But we must not create thin sections. Let's see if we have enough content for each.
We have:
- About the role: initial paragraph(s) describing strategic leadership etc.
- Responsibilities: bullet list of responsibilities (Key Responsibilities). Good.
- Requirements: Bachelor's Degree and eight years' related experience required. That's a short line but substantive. Not filler.
- Qualifications: Preferred Qualifications list (multiple bullet points). Good.
- Skills: Could extract from qualifications list: "Excellent communication, interpersonal, analytical, and problem-solving skills, with demonstrated ability to exercise sound judgment, manage sensitive and complex matters, build collaborative relationships, and lead effectively in a diverse and dynamic organizational environment." Also "Experience in nonprofit, government or higher education environments, preferably within CUNY". That's more experience than skill. Could still be skills.
- Pay: Salary range $136,040 - $150,770.
- Benefits: description of benefits: health plans, retirement/pension, tuition waivers, paid time off, academic/arts/athletic programs.
- Schedule: not mentioned; we should not include.
We also have CUNY Title Overview details; maybe could be part of About the role? But we already have About the role. Could incorporate that as part of About the role or maybe as a separate section? There's no heading for Title Overview. Could embed within About the role.
We must not repeat job title as heading. So we avoid HR Director
.
We need to output only HTML fragment, no markdown fences.
Let's craft.
Structure:
About the role
... (combined description from position details and CUNY Title Overview maybe)
Responsibilities
- ... ...
Requirements
Bachelor's Degree and eight years' related experience required.
Qualifications
- Master’s degree in Human Resources, Organizational Development, Business Administration, Higher Education Administration, or a related field, and significant progressively responsible experience in human resources management, preferably in a complex higher education, public-sector, or unionized environment.
- Proven experience leading and managing comprehensive HR operations, including staff supervision, employee lifecycle processes, and the delivery of high-quality HR services to a diverse workforce.
- Extensive knowledge of employee and labor relations, performance management, workplace investigations, conflict resolution, employment policies, collective bargaining agreements, and applicable federal, state, and local employment laws and regulations.
- Demonstrated experience leading change management initiatives, HR process improvement, organizational effectiveness, and/or training efforts that support consistent practices, strengthen cross-functional collaboration, and enhance service delivery through the practical use of HR technology, data, reporting, and workflow tools.
- Experience developing and implementing employee, supervisory, and leadership development programs that strengthen organizational capability, employee performance, engagement, and career development.
- Excellent communication, interpersonal, analytical, and problem-solving skills, with demonstrated ability to exercise sound judgment, manage sensitive and complex matters, build collaborative relationships, and lead effectively in a diverse and dynamic organizational environment.
- Experience in nonprofit, government or higher education environments, preferably within CUNY.
Pay
Salary rate $136,040 - $150,770.
Benefits:Benefits
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
We should not include Schedule. We need to ensure we removed boilerplate: EEO, How To Apply, Closing date, Job ID, Location, Job Type, etc. Also remove "CUNY is an equal opportunity employer..." etc. Also remove "CUNY Title Overview" maybe we incorporated some of its content into About the role? Let's see if we missed any substantive info from Title Overview: It lists duties: Collaborates with campus or unit management to provide human resources leadership and to support related operations. Directs human resources processes such as employment, benefits administration, recruitment and performance management. Manages staff responsible for providing employee services in the Human Resources office. Works with senior management in Human Resources, Labor Relations, and other areas to plan Human Resources strategies and programs; develops new Human Resources tools and programs to support management goals. Interprets regulations and policies of all kinds related to Human Resources, and advises senior executives and managers; reviews policies and procedures for improvement, and develops revisions. Ensures the integrity of Human Resources data, systems, records, and files. Independently researches sensitive Human Resources issues and assists executive management in their responses. Performs related duties as assigned. These are substantive and not covered elsewhere. We should incorporate them into About the role or Responsibilities. Since we already have Responsibilities list covering many aspects, but Title Overview adds some specifics like benefits administration, recruitment, performance management, managing staff, developing tools, interpreting regulations, ensuring data integrity, researching sensitive issues. Some of these are already covered in Responsibilities (e.g., oversee HR technology, HRIS, data initiatives; lead employee relations; develop policies; oversee HR Welcome Desk; etc). But we can add missing points to Responsibilities list to preserve all substantive info. Let's merge. We need to ensure we don't duplicate but we can add missing items. Current Responsibilities list from Key Responsibilities: - Serve as a strategic advisor and thought partner to the Executive Director of Human Resources and senior leadership on workforce planning, organizational development, change management, employee engagement, performance, and human capital strategies, aligned with the HR Strategic Plan, the College’s strategic priorities, and CUNY policies. - Lead Human Resources operations and service delivery, overseeing staff, departmental resources and budgets, onboarding and offboarding, performance management processes, personnel actions, separations, and other core HR functions for full-time and part-time employees. - Drive continuous improvement and organizational effectiveness by evaluating and modernizing HR processes, standardizing practices, strengthening collaboration and knowledge sharing across HR teams, and implementing initiatives that improve efficiency, accountability, and the employee and customer experience. - Provide leadership for employee relations and workplace matters, advising managers and supervisors on performance management, disciplinary matters, conflict resolution, workplace investigations, and policy interpretation. - Partner with Labor Relations, union representatives, the Office of Equity, Inclusion and Belonging, Public Safety, Student Affairs, legal counsel, and other campus offices to address complex employee issues and mitigate organizational risk. - Ensure compliance and sound employment practices through consistent application of CUNY policies, collective bargaining agreements, and applicable federal, state, and local employment laws and regulations. - Develop and update HR policies, procedures, and guidelines, and oversee related audits, reporting, and compliance initiatives. - Oversee HR technology, HRIS, and data initiatives that strengthen the accuracy and integrity of employee records, reporting, workflow automation, process efficiency, and data-informed decision-making. - Lead employee and leadership development initiatives, including professional development, supervisory training, onboarding support, and leadership development programs that build employee capability and strengthen organizational performance. - Oversee employee-facing HR services and specialized functions, including the HR Welcome Desk and reasonable accommodation processes, ensuring responsive, confidential, accurate, and consistent service to employees, applicants, managers, and campus partners while fostering a culture of collaboration, innovation, continuous improvement, and accountability. Now Title Overview adds: - Collaborates with campus or unit management to provide human resources leadership and to support related operations. (Similar to strategic advisor) - Directs human resources processes such as employment, benefits administration, recruitment and performance management. (some overlap) - Manages staff responsible for providing employee services in the Human Resources office. (oversee staff) - Works with senior management in Human Resources, Labor Relations, and other areas to plan Human Resources strategies and programs; develops new Human Resources tools and programs to support management goals. (some overlap) - Interprets regulations and policies of all kinds related to Human Resources, and advises senior executives and managers; reviews policies and procedures for improvement, and develops revisions. (similar to develop policies) - Ensures the integrity of Human Resources data, systems, records, and files. (oversee HR technology, HRIS, data initiatives) - Independently researches sensitive Human Resources issues and assists executive management in their responses. (maybe not covered) - Performs related duties as assigned. (generic) We can add a bullet for "Independently researches sensitive Human Resources issues and assists executive management in their responses." Also maybe "Directs human resources processes such as