Human Resources Assistant

Location: Irving, TX 75063 • Hybrid (in-office Tuesdays & Wednesdays) • Contract (12 months) • Immediate start

About the role

Join our customer on their continued mission to push the boundaries of possible across land, sea, air, space, and cyberspace. As a Human Resources Assistant 3, you will guide candidates through Workday pre-employment tasks while coordinating with Talent Acquisition and hiring managers to ensure a smooth pre-boarding experience.

Responsibilities

• Engage pre-hires and transfers to facilitate the onboarding/transfer process, provide status, and gather additional information as needed.
• Partner with Recruiting, Security, HR, Payroll, and other internal resources to successfully onboard candidates in a timely fashion in compliance with government regulation and company policy.
• Review applications for completeness, working with Recruiters to gather missing information in preparation for offer generation.
• Initiate and track status of pre-employment investigations (background check and drug screen).
• Troubleshoot and resolve issues associated with a variety of actions throughout the process.
• Process new hire and transfer-related transactions within the HR system (Workday) utilizing desktop procedures and other reference tools.
• Administer tasks within the applicant tracking and onboarding systems (ServiceNow), ensuring case documentation is accurate and complete.
• Answer a broad range of questions related to the Onboarding process from a variety of internal and external stakeholders through telephone, email, and text.
• Maintain accurate and complete documentation of actions utilizing organizational systems and Microsoft Office suite.
• Participate in continuous improvement of processes and systems to promote efficiency and customer experience.

Requirements

• High school diploma and 4 years of related experience.
• Strong customer service, problem-solving, and technology skills.
• Experience using web-based tools and websites to complete actions or troubleshoot issues.
• Proficiency with the Microsoft Office suite (Excel, Word, and PowerPoint).
• Strong verbal and written communication skills.
• Effective listening, reading, and comprehension skills.
• Highly motivated, self-directed, and passionate about people.
• Effective organization and planning skills.
• Ability to manage multiple priorities and function independently with minimal supervision.
• Ability to use judgment to identify and troubleshoot issues.
• Impeccable attention to detail.
• Ability to thrive within a results-oriented, fast-paced, deadline-driven environment.
• Must be able to adhere to an assigned work schedule and work a variety of shifts to support business needs across multiple time zones.

Preferred Qualifications

• Knowledge and previous Human Resource experience, specifically as it relates to Onboarding, Staffing, Recruiting, and Pre-Employment Investigations (PEI).
• Previous experience interacting with a variety of stakeholders including Pre-hires, Talent Acquisition, Hiring Managers, and HR in a service center environment.
• Demonstrated excellence in organizational and time management skills.
• Confident phone presence and exceptional customer service skills.
• Prior experience using Workday.
• Experience using telephony systems, such as Amazon Connect.
• Experience using case management systems such as ServiceNow.
• Computer literate; current on new technology such as MS 365 and Microsoft Teams.

Pay

Up to $37.05/hour

Schedule

5×8 (Monday–Friday)