Human Resource Representative

Responsibilities

• Contributes to managing key client HR services focusing on liability management, policy and handbook development, and tracking solutions.
• Consults with pertinent Human Resource Specialists, managers and HRCOE as needed.
• Provides support with projects such as handbooks, policy development, implementing time off tracking, and other foundational HR compliance items for new and existing clients to enhance productivity and reduce liability.
• Acts as a subject matter expert and provides guidance and advice to service providers on the appropriate use of Insperity HR processes in order to maintain compliance with changing federal and state employment laws related to Paid Sick, PTO, mandatory leave requirements, etc.
• Interacts with clients to gain knowledge of their HR practices, goals and objectives. Makes recommendations utilizing knowledge from various HR disciplines to address client needs and follows-up to ensure satisfaction.
• Collaborates with internal departments and Field Service personnel to design customized client policies and communicates directly with clients.
• Identifies opportunities for the Human Resource Specialist to engage additional Insperity services based on client interactions.
• Affords assistance in formal and informal presentations, including controversial topics or complex ideas, in a clear, concise and logical sequence at a level appropriate to the audience.
• Pairs with Human Resource Specialists to notify clients of mandated requirements, schedule, coordinate, and facilitate/support liability-management training compliance for client worksite employees.
• Documents, reviews, and monitors tracking mechanisms, of assigned projects to ensure timely delivery of HR service activities.
• Shares accountability in the customer relationship.

Qualifications

• A High School Diploma or equivalent is required.
• Bachelor’s Degree in Human Resources, Business Administration, or related field, or equivalent work experience is preferred.
• One to two years of Human Resources experience preferred.
• Familiarity in Human Resource best practices with emphasis on federal, state and local laws and regulations.
• Strong customer service experience in a team environment.
• Interaction with multiple internal and external business units.
• Effective written and verbal communications skills.
• Detail-oriented with the ability to multi-task and prioritize.
• Effective problem solving/decision making skills.
• Effective time management skills.
• Adaptive, resilient, and able to negotiate and influence behavior toward positive outcomes.
• Ability to determine and utilize appropriate methods of dealing with human behavior in a variety of business circumstances.
• Basic presentation skills.
• Project management skills and experience in managing multiple projects.
• Proficient use of Microsoft Office programs, experience using customer relationship management software, and demonstrated ability to learn other application programs as needed.