Human Resource Assistant 2

About the role

Accidents can happen anywhere, even at work. The Human Resource Service Center Work Related Injury Services team helps Commonwealth employees when they need support the most. We are looking for a caring, detail-focused analyst who enjoys helping people. If you want a role where you can make a difference and build valuable skills, we would love to hear from you.

This role supports the management of work-related injury claims and helps keep important information accurate and organized. You will be helping employees, supervisors, and team members understand required processes and maintain compliance with policies.

Responsibilities

• Claims Review: Investigate new injury claims by gathering information from employees, supervisors, and other contacts
• Information Updates: Update claim records, prepare letters, and adjust claim status based on investigation results
• Employee Guidance: Provide basic information about injury management, medical treatment, and related processes
• Administrative Tasks: Process claim packets, activate prescription and managed care cards, and maintain file retention schedules
• Report Preparation: Compile and send monthly reports to agencies served by the division
• Support Services: Assist with mail distribution, phone coverage, email monitoring, and other team needs

Schedule

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch
• Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report in-office at minimum one day per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Qualifications

Minimum Experience and Training Requirements:

• One year as a Human Resource Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of clerical or other comparable experience and one year of beginning level paraprofessional human resource or equal opportunity work; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement.
• You must be able to perform essential job functions.

Legal Requirements:

• A final offer of employment may require successful completion of a Pennsylvania State Police background check.