Human Factors Researcher II, Design Research

About the role

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP Labs is the research and hardware validation arm of WHOOP, focused on conducting user research to validate next-generation features, experiences, and technology. WHOOP is hiring a Human Factors Researcher II, Design Research to lead end-to-end research initiatives focused on physical product interactions and usability. In this role, you will partner closely with cross-functional teams across Industrial Design, Engineering, Regulatory, Product, and Research to inform product strategy and validate design decisions throughout the product development lifecycle with a balance between software as a medical device (SaMD), hardware, and non-regulated software usability. You will play a critical role in shaping intuitive, high-quality member experiences by translating human-centered insights into actionable recommendations for hardware and software products alike.

Responsibilities

• Support end-to-end design research for hardware programs, including early-stage requirements generation, usability testing, prototype exploration, and competitive benchmarking
• Execute and synthesize usability and human factors studies focused on physical product interactions and SaMD across the product lifecycle
• Own reporting and communication of research insights with a focus on hardware design, usability, and member experience
• Support research protocol design and evaluation of software experiences, directional prototypes, and emerging product concepts
• Understand program roadmaps, upcoming research scope plans and clearly identity bandwidth against current project priorities
• Proactively identify roadblocks and barriers to help decision-making for both team leadership and peer individual contributors
• Contribute to research initiatives across a variety of product spaces, including applied research, exploratory concepts, and product validation efforts

Qualifications

• Bachelor’s or Master’s degree in Industrial Design, User Experience, Human-Computer Interaction (HCI), Human Factors, Psychology, Design Research, or a related field
• 2–3 years of experience conducting product research in an applied research, human factors, usability, or user-centered design environment
• Experience utilizing mixed-methods research approaches for consumer technology, wearable devices, health products, or related experiences for regulated products
• Demonstrated ability to independently design, execute, and synthesize research studies that drive product and design decisions
• Strong communication and storytelling skills, with experience presenting insights to cross-functional stakeholders and leadership
• Working knowledge of research operations, data management systems, and productivity tools including Google Workspace
• Strong attention to detail, organizational skills, and ability to manage multiple projects in a fast-paced environment
• Experience working directly with study participants or customers in research, service, or participant-facing environments is a plus
• Professional, collaborative, and proactive approach to cross-functional partnership
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions

Benefits

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.

Pay

The U.S. base salary range for this full-time position is $75,000 - $95,000. Individual pay is based on factors such as job-related skills, experience, performance, and relevant education or