Human Centered Change Director

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Key Responsibilities

• Own the strategic direction and quality bar for a portfolio of Human-Centered Change engagements, acting as the senior escalation point for account and project leadership.
• Build and sustain executive-level relationships with customer sponsors, driving alignment and sponsorship for transformation programs at the C-suite level.
• Shape HCC go-to-market strategy — leading complex proposal development, deal shaping, and SOW (Statement of Work) structuring for large or high-risk engagements.
• Lead practice development: mentor and develop Managers and Senior Managers, define repeatable methodologies, and represent HCC as a thought leader internally and with customers.
• Guide customers through larger vision and change strategy as well as the details of enablement and training for successful adoption.
• Weave Design Thinking methodology into work and understand how to work effectively with technical audiences.

Preferred Qualifications & Skills

• 8+ years of experience in customer-facing consulting roles, including leading and growing a practice or portfolio of large-scale transformation engagements.
• Proven experience managing and developing people managers, not just individual contributors.
• Deep expertise in change management methodologies such as Salesforce's Levers model and the Prosci ADKAR framework, and ability to adapt them to complex, multi-stakeholder programs.
• Track record of building trusted relationships with senior executives and translating change strategy into business outcomes.
• Expertise applying AI-native delivery methodology to consulting engagements, embedding AI-driven ways of working into how teams plan, execute, and deliver change.
• Experience using AI tools such as Claude Code in everyday work and coaching others on practical, responsible AI-augmented delivery.
• A willingness to travel when required (up to 50% of the time) and an understanding of the value of working on site with our customers.

Even Better If...

• Holds a Prosci Certification and Salesforce Admin Certification, or Salesforce Strategy Designer or Agentforce Specialist Certification.
• Has experience across industries such as Automotive, Manufacturing, Retail, Consumer Goods, or Energy.
• Experienced in shaping and negotiating SOWs and managing subcontractor/SI partner relationships at scale.
• Has working knowledge of AI capabilities and how to apply them responsibly in a consulting context.

Pay

The typical base salary range for this position is $171,200 - $273,800 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Schedule

Your recruiter can share more about the specific schedule for the job location during the hiring process.

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.