Human Capital Assistant - Transaction Processing

This position can be fully remote.

About the role

Serve as a Human Capital Assistant (Transactions Processing) in support of the overall functions of the U.S. Government Publishing Office (GPO), Human Capital business unit.

Responsibilities

• Provides support for the processing of personnel actions and records management.
• Works closely with the Talent Acquisitions team, the Transactions Specialists, and Benefits Specialists to process and onboard new applicants.
• Provides administrative support for new employee orientation and offboarding.
• Processes routine personnel actions.
• Supports HC staff with administrative needs.
• Inputs and verifies documents for employment in the onboarding module of the USA Staffing system required to onboard new hires.
• Stays apprised of human resource terminology, requirements, and procedures required to process HR actions consistent with Office of Personnel Management (OPM) and 5 CFR rules and regulations governing recruitment, staffing and placement, pay, and classification activities.
• Ensures that the correct documentation is submitted with all personnel actions; documents must be completed, routed, filed, and arranged in proper sequence. Identifies and corrects discrepancies within an established timeframe.
• Processes routine SF-52s (Request for Personnel Actions) such as in-processing selectees, promotions, awards, details, within grades, name changes, reassignments, summer appointments, student and special emphasis programs, term and temporary appointments, death benefits, Thrift Savings Plan options, and retirements in the appropriate automated systems. Ensures documents comply with OPM guidelines and are correct.
• Contacts employees or supervisors to resolve questions before processing final actions; provides information on HR systems, processes, and procedures and/or provides brochures, applications, and other HR documents to employees.
• Performs final reviews on personnel documents to ensure data complies with appropriate Guide to Personnel Processing Actions (GPPA) guidance.
• Provides support to Talent Acquisitions and Transactions Division Specialists, answers the phone, directs inquiries to the correct Specialist, and handles the customer-service aspects of HR employment from the initial job offer to entry on duty (EOD).
• May prepare offer letters and creates and distributes employment-related correspondence, e.g., offer letters and orientation materials.
• Researches and resolves a variety of human resource problems relating to pay, performance, and incorrect data on the Notification of Personnel Action.
• Participates in conducting new employee orientation on a rotational basis and assists HC Specialist with the completion of new hire packages.
• Updates GPO’s SF52 Dashboard/Tracker with accurate and concise information (after training).
• Responds to customer inquiries on matters such as procedures for filing applications, status of recruitments, kinds of vacancies in the organization, etc.
• Assists with the pre-employment process for new hires.
• Computes service computation dates and a variety of federal service credits.
• Coordinates all pre-employment process requirements and conducts reference checks.
• Screens pre-employment forms for accuracy and completeness; assists selectees in filling out forms when needed.
• Establishes, maintains, and closes out recruitment files and other required records.
• May respond to applicant questions concerning the submission of onboarding paperwork.
• Advises management and applicants of requirements for basic onboarding activities, in-processing, and investigations.
• Examines codes and processes official personnel actions for GPO personnel, including verifying previous service (including military service) and computing service computation dates (SCDs).
• Establishes and maintains electronic Official Personnel Folders (eOPFs).
• May work at the front desk in HCO or for the CHCO as needed; greets customers, answers basic questions, and routes calls.
• Attends all staff meetings and business unit training sessions as necessary.