Human-AI Interaction & UX Specialist- Intermediate (AI Community)

About the role

At TELUS Digital, you are the architect of the user experience, studying the "friction" between human intent and machine response. You refine the personality, empathy, and logic of AI to move it from being a "tool" to becoming a "partner" by optimizing multi-turn conversations and building user trust. Your work ensures technology adapts to the human, not the other way around.

Responsibilities

• Conversational UX Auditing: Analyze the "flow" of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable answers.
• Trust & Calibration Analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the "Calibration of Trust."
• Persona & Tone Synthesis: Develop and test specialized personas (e.g., Empathetic Counselor vs. Objective Data Analyst) to ensure tone-alignment across different industries.
• Accessibility & Inclusivity Design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly global.

Requirements

• Minimum of a Bachelor’s Degree specifically in Human-Computer Interaction (HCI), Cognitive Psychology, UX Research, or Behavioral Economics.
• Level proficiency (C2+) in your primary language to evaluate the cultural "vibe" and natural flow of dialogue.
• Minimum B1 (Intermediate) level English for global community collaboration.
• Completion of a subject-specific qualification exam and ID verification for hiring.

Pay

Pay rates for experts range from $10 - $20 USD per hour, with terms defined per project.

Benefits

• Community Connection: Work remotely as part of a 1M+ diverse global AI community of contributors and experts.
• Impactful Expertise: Shape real-world AI systems and products used by millions every day.
• Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
• Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.