Human-AI Interaction & UX Expert (AI Community)

Key Responsibilities

• Conversational UX Auditing: Analyze the "flow" of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable answers.
• Trust & Calibration Analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the "Calibration of Trust."
• Persona & Tone Synthesis: Develop and test specialized personas (e.g., Empathetic Counselor vs. Objective Data Analyst) to ensure tone-alignment across different industries.
• Accessibility & Inclusivity Design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly global.

Qualifications

• Mandatory Qualifications: Education - Minimum of a Bachelor’s Degree specifically in Human-Computer Interaction (HCI), Cognitive Psychology, UX Research, or Behavioral Economics; Native-language proficiency (C2+) in your primary language; Minimum B1 (Intermediate) level English for global community collaboration.

Assessment

In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.

Pay

Currently, pay rates for experts range from $18 - $50 USD per hour. Our Payment terms are defined for each project.

Why Join the TELUS Digital AI Community

• Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
• Impactful Expertise: Use your native language and academic degree to shape real-world AI systems and products used by millions every day.
• Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
• Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.

Equal Opportunity

All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community.