HUD Certified Homeownership Counselor

About the role

The HUD Certified Homeownership Counselor reports to the Counseling and Education Manager. This role provides personalized, one-on-one homebuyer and homeowner coaching to help customers reach their personal goals. Responsibilities include providing pre-purchase and post-purchase counseling services, maintaining customer records, presenting education series, and completing relevant training and certifications.

Responsibilities

• Provide customer-driven pre-purchase and post-purchase counseling services including foreclosure prevention virtually through Zoom video conferencing technology
• Maintain knowledge of referral opportunities and resources as appropriate (to include down payment assistance grants, bankruptcy and other legal issues, home improvement, local government resources, and housing assistance programs)
• Accurately and consistently update and maintain customer records in Salesforce for effective compliance, billing, and relationship management
• Present various customer and partner education series in-person or virtually as necessary
• Complete all relevant training and certifications within 18 months including HUD Housing Counselor certification, including annual travel to attend NeighborWorks National Training Institutes (NTIs) at varying locations across the country
• Other duties as assigned

Qualifications and Experience

• Possess a HUD Housing Counselor certification and be in good standing with HUD continuing education requirements
• Experience in housing, financial, or foreclosure counseling, or equivalent experience in case management, mental health counseling, customer service/relationship building, education or other customer-facing related area
• Independent learning style that can be supplemented with trainings, team meetings, and shadowing opportunities
• Strong interpersonal skills and a customer service orientation including a compassionate, trauma-informed approach to working towards individual’s goals and success measures
• Reliable transportation to travel to events and to the office on a regular basis
• General flexibility and willingness to adapt to rapid changes including comfort with new technologies and record management systems

Benefits

NWWPA offers a comprehensive benefit package including Medical, Dental and Vision coverage, vacation and sick time, life insurance, 401k with discretionary company match, mileage and expense reimbursement. We also operate on a 4-day workweek and recognize all federal holidays.

Pay

$55,000- $60,000

Schedule

Full-time position with some evening and weekend hours, and possible travel to various work sites, trainings, and partner meetings.

Equal Opportunity Employer

We are committed to being a diverse, inclusive, and equitable workplace. We make employment decisions based on job-related criteria, regardless of age, sex, race, gender, color, national origin, sexual orientation, or any other non-work-related criteria. EEO/M/F/D/V employer.