Hub Specialist

Overview

The purpose of this position is to provide operational integration of Hub and Export services for the Americas region. The Hub Specialist serves as the primary liaison between the client, global offices, vendors, and other proprietary partners by managing the execution of service contracts and securing bookings with allocated ocean and drayage providers. A core mandate is to act as the regulatory overseer ensuring all export and import documentation and processes adhere to global customs compliance standards. This role is the agent of data integrity, maintaining data presence throughout the export and import journey.

Responsibilities

• Provide problem-solving strategies with a strong focus on customer service, addressing complex issues requiring extensive judgment and ingenuity.
• Manage the execution of service contracts and secure bookings with allocated ocean and drayage providers.
• Ensure all export and import documentation adheres to global customs compliance standards.
• Ensure data integrity by maintaining data presence throughout the export and import journey.
• Work as a liaison between the client and all service partners, providing problem-solving strategies and focusing on customer service.
• Specialize in PO/Vendor compliance, vendor coordination, and vendor/client training.
• Onboard new origin and destination accounts based on the client's specific business processes to successfully 'go live' with standard operating procedures in place with minimal bandwidth.
• Work directly with Ocean Carriers, Customs Brokers, and Truckers and Transload facilities to receive correct EDI milestones based on standardized and extensive specs, providing full visibility of container operations.
• Navigate through various ocean carrier websites to manually create Bookings/Shipping Instructions.
• Work directly with the client on final mile operations processes and independently troubleshoot and make informed decisions to drive efficiencies and reduce client costs.
• Understand carrier allocation compliance from primary up to, but not limited to, tertiary and notify the client of Service Contract, Spacing, and Scheduling issues that can compromise the timeliness of the shipment.
• Work directly with export and customs brokerage teams to resolve customs issues and work within country regulations governing import/export.
• Compile required documents to ensure shipments meet all applicable country guidelines for customs brokers to facilitate customs entries on export goods.
• Train clients, vendors, and truckers in the multiple Vantage (Griffin) Interfaces: eBooking/eInvoice Portals used by vendors to submit eBooking, eInvoices, and Container Load Plans.
• Be well versed in the Verified Gross Mass (VGM) process for dunnage, bracing, and the tare weight of the container carrying this cargo.
• Have the ability to navigate through the various ocean carrier websites to manually create Bookings/Shipping Instructions.

Qualifications

• Some college preferred with a minimum of three (3) years of Ocean or Freight Forwarder experience.
• Basic computer knowledge.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong written and verbal communication skills.

Benefits

• Medical, Dental, and Vision coverage starting the 1st of the month following start date.
• 401k with a company match.
• Standard 10 days PTO.
• Eligible for bonus plan.
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.

Contact Information

For more information about Yusen Logistics (Americas), visit www.yusen-logistics.com/. Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws. Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.